Shuttle ‑ Sync with Etsy

It worked perfectly fine to export all of my shopify listings to etsy. But when I did transfer them, it messed up every dimension on my Etsy and caused an error to pop up any time i tried to fix it. Im still left with no listings and I have to go through and upload them all manually still or find another app to use. Had such high hopes and then it really let me down.

We can't get the app to work. Unfortunately, it's completely unsuitable for us.

I have this app and keep getting a error code every time I try to open it. When I try to contact customer support no one ever messages me or emails me back. Waist of money since I can’t use it.

In summary, you're going to have to go into each review on Etsy and manually copy the "Ship To:" name and the proper email, as well as modify the review title, date format, diacriticals in French, Spanish, Swedish, etc., and hours of other edits. Why not just copy the review and the product name while you're there and paste them into Shopify's free sample CSV? You don't get useable data to import into the Product Reviews app for your $70 annual license with this app.

Full Review:

Disappointed. Not good for exporting product reviews from Etsy. Trial version does not let you export sample reviews to find out that they don't export easily or accurately. You're better off manually filling in the sample CSV file included on Shopify's free Product Reviews app because four of the 11 columns need to be manually modified to be of any use. Three of the columns are filled with identical data, so you're really only getting an accurate import of the product name and the text of the review -- unless it's in French or any other language that has diacriticals, because diacriticals don't export properly in UTF-8. (Several of my reviewers have diacriticals in their names and wrote reviews in French, Spanish, and Swedish.)

2. Etsy doesn't have a review title, but Shopify does. The software's solution: Cut the first 60 characters and paste them into the title field. To make the titles readable, you need to manually edit each one for readability, both for visitors and for SEO spiders.

3. Starred reviews without text are not exported from Etsy. Shopify's app requires text. You can change the text to something like "Five Stars!" but that probably doesn't have much SEO value or assure customers reading your reviews that you're a legitimate business.

4. User names or shop names are exported from Etsy instead of the "Ship To:" name, which is necessary if you would like to use the data for direct marketing or advertising on Google, Facebook, and Bing to find look-alike audiences.

5. Etsy doesn't export email addresses, according to the developer. Shopify's Product Reviews require an email, so the developer decided that User_Name@example.com would be an effective work-around. Again, your SEO and marketing will not benefit from bogus emails, so you have to manually transfer them from Etsy to your CSV file.

6. Only about 20% of the reviews will upload because the date format in the exported CSV is wrong. The developer suggested checkin the date format box on the import dialog for Product Reviews. What results is dates like January 11, 0001. That will definitely be flagged as bogus by search engines, so you have to manually modify the date format as well. Once this happens, you must manually find all of the bad date reviews and delete them, or alternatively export your data to a spreadsheet, delete all of your Shopify reviews, and reimport after correcting the dates. Easy peazy, right?

Billing is for a 12 month license. Not really worth $5.75/month for a full year. I would rather be billed $10 a month and cancel after finding out that it's more work that it's worth. Hopefully it works for those who just want to export product listings.

Having some glaring issues and support wont respond, while the potential is there, i firmly believe this app needs some attention

This app has gone right down hoill since the update and rebrand! Used to be so easy, click transfer and done! NOT SO EASY with this new app! You click transfer then nothing happens. You add products to queue, click update and it doesn't add any, maybe 1 out of 10. So confusing now. Not happy.

I've lost so many sales since using this app. I transferred a bunch of items from Etsy to Shopify and for some reason shuttle puts the item that was active on Etsy into the inactive on Etsy. I didn't notice this for days so I had no idea I had over 100 listings in the inactive on Etsy. I sent in a help request but if they cant' get it fixed I'm changing apps.

can not transfer products from shopify to etsy. its been for 2 days. good thing i did not pay for it.

Paid the monthly fee and paid $50 for all of the objects that I needed. Import finished and I'm missing pictures on many listings, and the variant images are also incorrect across many listings. Going to have to manually review everything. Sent in a request for help and I am still waiting. Not impressed.

I was not able to use this app & sought help from support. The first few messages were answered but were then ignored once the issue was identified. I thought someone was working on it because it clearly hadn't been resolved and I was contacting them for updates on fixing the problem! After more than a week of being ignored, I finally got a response from someone who had no clue what was going on so... to make a long story short, I uninstalled Etsify and I'll be seeking a full refund since I wasn't ever able to USE the app! When something costs this much, support needs to follow through and actually RESOLVE issues that come up, not ignore them and hope they'll go away! I strongly suspect this app does not work on OOAK (one-of-a-kind) items. If the SKUs don't match precisely, no reviews will be shown, rendering this app useless and worthless. At the very least, they could have saved me a week's time and told me that up-front (and issued a prompt refund) instead of making me wait around, thinking someone was helping me when they weren't. :(

Edited to respond to the reply: No direct contact information was visible for Etsify support so I had no choice BUT to contact Shopify (and they contacted you on my behalf that same day!) Saying SKUs are required is one thing, saying they must completely MATCH to show ANY reviews is another! Shopify's variations each require a unique SKU whereas Etsy collects all variations under ONE SKU and this is the fatal flaw in your app! Additionally, I asked support if an item selling in one place would mean no reviews would post for it if the listing was taken down for a OOAK item and never got a reply. I'm assuming this is the case since Etsify only seems to show reviews for that item on that item's listing.

This app is probably fine for those selling the same item over and over if it doesn't have any variations. It just doesn't work for one-of-a-kind items or items requiring variations. That needs to be clearly stated.