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Paid the monthly fee and paid $50 for all of the objects that I needed. Import finished and I'm missing pictures on many listings, and the variant images are also incorrect across many listings. Going to have to manually review everything. Sent in a request for help and I am still waiting. Not impressed.
I was not able to use this app & sought help from support. The first few messages were answered but were then ignored once the issue was identified. I thought someone was working on it because it clearly hadn't been resolved and I was contacting them for updates on fixing the problem! After more than a week of being ignored, I finally got a response from someone who had no clue what was going on so... to make a long story short, I uninstalled Etsify and I'll be seeking a full refund since I wasn't ever able to USE the app! When something costs this much, support needs to follow through and actually RESOLVE issues that come up, not ignore them and hope they'll go away! I strongly suspect this app does not work on OOAK (one-of-a-kind) items. If the SKUs don't match precisely, no reviews will be shown, rendering this app useless and worthless. At the very least, they could have saved me a week's time and told me that up-front (and issued a prompt refund) instead of making me wait around, thinking someone was helping me when they weren't. :(
Edited to respond to the reply: No direct contact information was visible for Etsify support so I had no choice BUT to contact Shopify (and they contacted you on my behalf that same day!) Saying SKUs are required is one thing, saying they must completely MATCH to show ANY reviews is another! Shopify's variations each require a unique SKU whereas Etsy collects all variations under ONE SKU and this is the fatal flaw in your app! Additionally, I asked support if an item selling in one place would mean no reviews would post for it if the listing was taken down for a OOAK item and never got a reply. I'm assuming this is the case since Etsify only seems to show reviews for that item on that item's listing.
This app is probably fine for those selling the same item over and over if it doesn't have any variations. It just doesn't work for one-of-a-kind items or items requiring variations. That needs to be clearly stated.
Hello,
Thank you for leaving the review. I wish you'd contact us directly and not Shopify support – we are not able to resolve Shopify support tickets :/
Moreover, It is mentioned in the App's page, Etsify's dashboard and the Export reviews page in Etsify (plus the How To page) that SKUs are required in order to export reviews (if you plan to only export reviews) - I apologize if if it was not clear enough and promise to make the notification more visible.
If you contacted us directly, we would have been able to resolve your issue much quicker.
We've issued a credit refund as per your request.
Thank you again and sorry Etsify did not match your expectation.
Best!
The Etsify team
Support very very slow when you have a problem.. App does not work well. still waiting on support email from 4 hours ago on how to fix a problem..
If you have variations of products expect to pay more than just the $15.00 advertised, when it comes to my business I prefer instant support, it was hours before someone responded to my emails. This app has a Quota and if you go over the Quota it's more charges, I only have 89 products in my Etsy with many variation and would have had to pay a 1 time $69.00 just to resolve the syncing blockage they put on your account. I canceled and they still charged my account.
Hello, and thank you for taking the time to share your review! We apologize if you've encountered any confusion or misunderstandings with Shuttle. We'd like to kindly clarify a few points to ensure that the accurate information is presented:
1. Variations do not impact your subscription cost or object pricing. A product with 1 or 100 variations is still considered a single product.
2. Our most affordable object tier costs $15 and can easily accommodate 89 products. Additionally, the Base Standard plan (9 USD/month) would also cover 89 products without any issue. The $69 objects tier mentioned in your review is designed for 5,000 objects, which exceeds your current needs.
3. As for the payment process, Shopify handles the billing for our app. When you subscribe to Shuttle, you are charged for the first month. If you choose to cancel, the charge for the first month still applies.
4. Finally, concerning support response times, please keep in mind that we are located in a different time zone. We received your request during our nighttime hours, which may have caused a delay in our response.
We appreciate your understanding and are always here to help if you have any further questions or concerns.
Really liked the app, until I paid for it and decided to cancel after most of my transfers were complete. It said I would be able to continue using the remaining data elements purchased until the end of the month, but it actually doesn't. It stops all your access right then and there and you cannot transfer anything further from that moment on. I literally had 3 days to use the app, but was charged for a month. Not really impressed and chose not to contact customer service to reimburse for $3. I was lazy and didn't want to manually enter in approximately 40 new entries from Etsy. Make sure you remember to cancel at the end of your monthly service.
Hello and thank you for taking the time to leave the review! It sounds like Shuttle saved you time transferring these 45+ products :) Please note that Shopify charges for the month at the beginning of the period, it is unable to predict how long you are going to use the app (it's applicable to all apps and services in Shopify), if you didn't feel the time Shuttle saved you worth 3USD, you could have just contacted us, and we would have issued a refund :) As to the inability to transfer after cancellation, I'm sure we would have been able to resolve this on the spot, if you had just contacted us. I'm sorry you felt leaving the reviews was the fair thing to do. But thank you for sharing your thoughts!
We can't get the app to work. Unfortunately, it's completely unsuitable for us.
Hello, and thank you for your review! I really wish you had reached out to us beforehand, as I believe we could have helped make Shuttle a great fit for you. Particularly since it appears that you were still in your Free Trial and hadn't connected your Etsy shop yet. :) If you're still interested in experiencing what Shuttle has to offer, please feel free to get in touch, and we'll be more than happy to assist you in getting set up. Thanks! Nimo
Buyer Beware. DO NOT SELECT A PLAN payment is taken and if you find it doesn't work for you you don't get your money back! This does not sync your product even if you upgrade to their syncing A product with zero inventory is transferred with a quantity of one creating inventory issues. and the worst part about it is you can't even try the app. you pay and then find out it doesn't work and your out even if you use for a half a day.
Hello and thank you for taking the time to leave the review!
First, Shuttle comes with a free trial of transfers and syncing, so you have the time to make sure it works to your expectations, before you make a purchase.
Second - In the past 5 years, we have not refused a single refund request - so if you had contacted us, I'm sure we would have been able to either resolve your issue or issue a refund - but you did not contact us. You can still contact us, and we'll be happy to make Shuttle work for you, as it does for thousands of other merchants :)
Thank you again! Nimo
I installed this app to export ONLY 3 reviews from my new Etsy store to my website. I spent an hour integrating this app to find out I can't export reviews with the free plan and they want me to spend $69. Waste of time!
I purchased the paid plan which happened to have a limitation or "runs" (I didn't see mention of this before paying), which apparently I did with 2 or 3 button clicks. This is the absolute worse feature and quite a scam. Usually the paid plans for any apps will allow the user to use the software. They should have this app just free and not take people's money for no extra service.
Hello,
Thank you for taking the time to leave the review!
Shuttle's paid plans allow you for unlimited updates of products, and for different level of automations (auto transfers and review exports). They also provide a fixed amount of object quote per month (between 50 to 200) - if you need to perform a larger transfer, you need to purchase an object quota - it is clearly mentioned in the subscriptions page (and the website).
Please note that even after you purchase the quota, Shuttle is still significantly cheaper than its competition for what it offers :) So, its definitely not a scam.
I wish you would have contacted me before you left the review, I'm sure we would have found a fair solution. You could still drop me a line at any time :)
Thanks again!
Nimo
Did not work.
:(((((((((((((((
I had so much hope for this app, but they are out of sync with Etsy anymore
Hello :)
Thank you for leaving the review! I'd like to clarify that we are not out of sync with Etsy, and we have hundreds of merchants performing transfers and updates on a daily basis without issues :)
Please contact our support and we'll be happy to resolve any issues you are running into!
Thanks!
Nimo @ Etsify