Shuttle ‑ Sync with Etsy , 207 条评论

I was not able to use this app & sought help from support. The first few messages were answered but were then ignored once the issue was identified. I thought someone was working on it because it clearly hadn't been resolved and I was contacting them for updates on fixing the problem! After more than a week of being ignored, I finally got a response from someone who had no clue what was going on so... to make a long story short, I uninstalled Etsify and I'll be seeking a full refund since I wasn't ever able to USE the app! When something costs this much, support needs to follow through and actually RESOLVE issues that come up, not ignore them and hope they'll go away! I strongly suspect this app does not work on OOAK (one-of-a-kind) items. If the SKUs don't match precisely, no reviews will be shown, rendering this app useless and worthless. At the very least, they could have saved me a week's time and told me that up-front (and issued a prompt refund) instead of making me wait around, thinking someone was helping me when they weren't. :(

Edited to respond to the reply: No direct contact information was visible for Etsify support so I had no choice BUT to contact Shopify (and they contacted you on my behalf that same day!) Saying SKUs are required is one thing, saying they must completely MATCH to show ANY reviews is another! Shopify's variations each require a unique SKU whereas Etsy collects all variations under ONE SKU and this is the fatal flaw in your app! Additionally, I asked support if an item selling in one place would mean no reviews would post for it if the listing was taken down for a OOAK item and never got a reply. I'm assuming this is the case since Etsify only seems to show reviews for that item on that item's listing.

This app is probably fine for those selling the same item over and over if it doesn't have any variations. It just doesn't work for one-of-a-kind items or items requiring variations. That needs to be clearly stated.

Support very very slow when you have a problem.. App does not work well. still waiting on support email from 4 hours ago on how to fix a problem..

Really liked the app, until I paid for it and decided to cancel after most of my transfers were complete. It said I would be able to continue using the remaining data elements purchased until the end of the month, but it actually doesn't. It stops all your access right then and there and you cannot transfer anything further from that moment on. I literally had 3 days to use the app, but was charged for a month. Not really impressed and chose not to contact customer service to reimburse for $3. I was lazy and didn't want to manually enter in approximately 40 new entries from Etsy. Make sure you remember to cancel at the end of your monthly service.

Buyer Beware. DO NOT SELECT A PLAN payment is taken and if you find it doesn't work for you you don't get your money back! This does not sync your product even if you upgrade to their syncing A product with zero inventory is transferred with a quantity of one creating inventory issues. and the worst part about it is you can't even try the app. you pay and then find out it doesn't work and your out even if you use for a half a day.

I installed this app to export ONLY 3 reviews from my new Etsy store to my website. I spent an hour integrating this app to find out I can't export reviews with the free plan and they want me to spend $69. Waste of time!

I purchased the paid plan which happened to have a limitation or "runs" (I didn't see mention of this before paying), which apparently I did with 2 or 3 button clicks. This is the absolute worse feature and quite a scam. Usually the paid plans for any apps will allow the user to use the software. They should have this app just free and not take people's money for no extra service.

Did not work.
:(((((((((((((((
I had so much hope for this app, but they are out of sync with Etsy anymore

Etsify says you can only export 5 Etsy reviews during trial. I connected to Etsy just to try it (trial..!) and nothing. I get this message: "Please note: Since you are on a free trial plan, you can not export Reviews." What is the trial for? Silly app, I will go somewhere else to actually try an app and will give my business to them.

Bait and switch. Nothing is said about how the stock syncing is a separate plan AND lowest level cost is $29/month. Even spoke with support pre-install and asked specifically about stock syncing and they made no mention of a separate plan.
Even if the stock syncing worked (which BTW doesn't look right on their admin panel for multiple Etsy shops) I would not use/buy this app because of their subterfuge. Updated: So now app developer is saying I should have gone to their website and should have known the inventory syncing was a different thing. Why wouldn't I think all the information I needed was presented on the Shopify App Store? As far as the pricing... First page within the app that mentions inventory syncing says $29/month - gee, so I was supposed to research further to know that they really would charge me something else? Developer's choice then is to be argumentative and tell me I'm being unfair? Best practice is always transparency.