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Etsify says you can only export 5 Etsy reviews during trial. I connected to Etsy just to try it (trial..!) and nothing. I get this message: "Please note: Since you are on a free trial plan, you can not export Reviews." What is the trial for? Silly app, I will go somewhere else to actually try an app and will give my business to them.
Hello,
Thank you for your review!
I'm sorry you were disappointed that you could not test review export, please note that its clearly written in the App's description that the free trial is for 5 products and not reviews.
Since review export is very resource intensive, we, sadly, cannot offer it as part of the free trial as we will run out of resources quickly :/ We do offer a full credit refund if the app does not export the reviews as promised.
Please feel free to contact us directly if you have any question! :)
Best!
Nimo @ Etsify
Bait and switch. Nothing is said about how the stock syncing is a separate plan AND lowest level cost is $29/month. Even spoke with support pre-install and asked specifically about stock syncing and they made no mention of a separate plan.
Even if the stock syncing worked (which BTW doesn't look right on their admin panel for multiple Etsy shops) I would not use/buy this app because of their subterfuge. Updated: So now app developer is saying I should have gone to their website and should have known the inventory syncing was a different thing. Why wouldn't I think all the information I needed was presented on the Shopify App Store? As far as the pricing... First page within the app that mentions inventory syncing says $29/month - gee, so I was supposed to research further to know that they really would charge me something else? Developer's choice then is to be argumentative and tell me I'm being unfair? Best practice is always transparency.
Thank you for taking the time to leave this review!
I must correct a few things, please – first, the website and Shuttle's dashboard clearly separate between Shuttle's Base plans and the Syncing plans, also, the lowest cost of a Syncing plan is 15USD (which can be seen in the subscriptions page and on the website, which I assume you have not visited).
Shuttle comes in tiers, which allows you to pay only for the features you need, to ensure you are not overpaying for stuff that you don't plan to use. You have never asked us regarding plans, pricing or subscriptions – we have answered all your questions clearly.
I don't feel it's fair to leave a bad review for an app you haven't tried (you were still on free trial, and have not used any of its features). You also blame us of deceiving our customers, which is extremely unkind – even though all the information is easily available through the website or our dashboard. We do not hide anything from our users.
I'm sorry Shuttle did not fit your needs, but from there to leave a bad review while accusing us of subterfuge - that's not very kind of you.
Best!
Nimo
It didn't work well for me, I was able to download the reviews as an open file (file for Judge.me wouldn't work) and then fix the csv file (actually Judge.me was AMAZING and helped me with everything - you should get that app FOR SURE!).
Also not impressed by their customer service and you actually have to pay yearly? Its very unclear but it says it expires in a year after I paid $69 which is supposed to be a one time fee. Sadly I wasn't able to try it before spending the money. I think there are other better programs out there.
Hello,
Thank you for leaving a review!
Just to clarify - Etsify is indeed a 69USD one time fee, not a yearly subscription :)
Have a great day!
Nimo @ Etsify