You get a list of powerful placeholders from Shopify, and you can use them directly in your Zendesk macros.
You can preview your responses in the Zendesk side app. No extra clicks needed.
Your existing Zendesk macros work with the app too. Simply add Shopify placeholders and go.
About Sidr Zendesk Macros
Use Shopify variables in your help desk messages and responses
Automatically fill in your macro messages and responses to customers on your help desk software with Shopify variables like item names and order numbers.
What is Sidr Macros?
When using a help desk like Zendesk, you will often respond with references to details in the customer's Shopify order. Details like:
- Order number
- Order status
- Total paid
- Customer info (e-mail, phone, etc.)
- Any line item info
- Any payment details
- Address info
- Shipping info (method used, shipping paid, etc.)
We make those Shopify variables available directly in your macros, so you don't have to jump into Shopify, dig out the order, and copy/paste them all the time.
Finally, the Sidr Macros side app on Zendesk makes it easy to apply these macros when responding to customers.
What help desk software does Sidr Macros support?
- Currently, we support Zendesk
- If there is help desk software you'd like us to support in the future, please reach out
We are constantly improving existing features and adding new ones based on customer feedback. So don't be a stranger and reach out anytime!