Overall rating
4.2
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust fraud detection and chargeback protection. They appreciate its accuracy in flagging fraudulent orders and its guarantee feature that reimburses for chargebacks. The user-friendly interface provides detailed sales and customer data. The customer service is responsive and the pricing is deemed fair for the value provided. The app integrates well with Shopify and is suitable for all business sizes. Its automatic transaction approval or decline based on fraud detection saves merchants time.

December 29, 2014

Thank you Signifyd! First off I would like to say that I rarely ever leave reviews, but I couldn't go without in this situation.

I have been operating my online store since May of 2014. I had no idea how many people are online to commit fraud, believe me there are plenty! I have tried a few Fraud apps, but hands down Signifyd is the best. With their app it takes all of the guess work out of trying to decipher what's a good transaction or not. It doesn't just give you a simple yes or no or leave you wondering. You can proceed with your business having full confidence. There's a lot of information compiled to assure that you feel safe with completing or not completing the transaction.

If you sell high end merchandise or not this beats chargebacks any day. To know that my business can function safely and securely because of Signifyd is a wonderful feeling. I wish that I would've used them sooner. It would've helped tremendously with a lot of headaches I had to deal with in the past.

Yonce Hair Extensions
United States
11 months using the app
May 16, 2014

We've been using Signifyd for a year now and we've loved it. Chargebacks have completely gone away and we spend much less time reviewing orders freeing us up to work on important things related to the business. The team from Signifyd is great with terrific customer service and a focus on providing a great product. We'd recommend this product to all e-commerce stores on shopify

ISAORA
United States
10 months using the app
September 1, 2020

We use this app to ensure we do not have any further issues with fraud. They have been very helpful with any questions or concerns we have and they are very informative with any software issues.

ePoolSupply
United States
10 months using the app
December 17, 2017

We use Signifyd on our wholesale watches & jewellery website, www.sell4profit.co.uk It enables us to feel confident when sending out orders. In the past we have used PayPal and we amounted a huge amount of chargebacks. So we are really happy that we have found this fantastic app, that seamlessly integrates to Shopify

Sell4profituk
United Kingdom
10 months using the app
July 15, 2015

Absolutely the best 'insurance' you can have for your online store. I've been using Riskified for a long time, but they sometimes don't pay you for some of the guaranteed(approved) orders. With Signifyd, I've never had the same issue. If any problem happens, I get paid from the team the next day or so. I would definitely recommend this app to all Shopify merchants.

Myphonecase Com
United States
9 months using the app
Edited June 21, 2016

Excellent tool to check for fraud and it is very cost effective. I just wish it had the ability to exclude Paypal orders since those are much lower risk.

Donaldsonfilters
United States
9 months using the app
May 1, 2014

Signifyd has been extremely helpful in avoiding chargebacks and the user interface is very simple and easy to navigate.

Apartment Number 9
United States
9 months using the app
September 30, 2016

Best if you don't want to lose any money.

I used it for this site www.elegantwaterfeatures.com

Firevswater
United States
9 months using the app
February 8, 2017

The BEST fraud app out there without a doubt! We've been with Signifyd for around 3 months now and have never looked back. Drew has provided excellent ongoing customer suppport as and when we need it. If you want to protect your store from fraud, look no further.

https://www.urbanindustry.co.uk/

Urbanindustrystore
United Kingdom
8 months using the app
May 13, 2014

Signifyd has excellent customer service, their support team is ALWAYS available either by email or by phone!!! They will walk you through literally every step. Very very helpful Kudos Guys!!!

Angel Brinks
United States
8 months using the app