The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We only use them because they are the best option in this space. They have lots of reasons why they don't pay you which we can understand. However, they have "forgot" to pay us two times already but they are very quick to take their fees out every month. We pay thousands a month in service fees but they "forget" to pay us for $80 reimbursements... But I guess that's how all insurance companies work and make money... They take your money for insurance but they "forget" to pay out on claims. *Update*
If you have any customer service issues regarding payment, they send a generic email and don't bother to answer their phone calls. They will service your issue and then ask you to update your review but then 3 months, down the road, they "forget" to pay you again. This is ridiculous. You literally have to hound them to get paid.
Was very hopeful for this app, but when my best friend got declined as a high risk, I lost hope with any information provided. Average information you cannot rely on.
The service seems alright, but for a tech company with millions in funding, the user-experience is HORRIBLE.