Overall rating
4.4
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive fraud detection system, including detailed customer information and an efficient approval and reimbursement process. It's praised for its user-friendly interface, seamless Shopify integration, and responsive customer service. The cost-effective pricing is noted to pay for itself by saving time and preventing losses, especially for businesses dealing with high-value or large volume transactions. Over time, the app's fraud detection system improves, reducing chargebacks.

June 21, 2013

This app has been a tremendous addition to our order processing workflow. With order-processing time growing - its hard to make time to check for fraudsters.

With Signifyd, they completely automate it and do all the hard work for you. It feels like they deeply check each person and give you the tools you need to decide on your own, if you so choose.

Other services like this give you complicated data. Signifyd makes it simple, yet they show you all the data that they use to back up their decision.

Not to mention, their customer service is awesome!

Pure Fix Cycles
United States
Over 4 years using the app
March 9, 2021

We really appreciate the additional protection against chargebacks and the enhanced fraud detection. Their customer service is very helpful when we've needed to make changes to their account and had questions about the process

Due West
Canada
Over 4 years using the app
December 3, 2014

Great App! Support people are helpful.

Dermum
Thailand
Over 4 years using the app
October 4, 2018

Signifyd gets 5 stars for preventing fraud and notifying me immediately if any questions occur regarding my orders. Their service is excellent and they are a great provider of e-commerce fraud protection. I am very pleased with Signifyd!!

Michele Benjamin - Jewelry Design
United States
About 4 years using the app
February 14, 2014

Very easy to install, good looking interface and simple to use.
Flags minor as well as major concerns - does make you investigate further. It also pulls in Shopify customer info to help you evaluate.
Would recommend.

Pinot Shop
Australia
Almost 4 years using the app
December 10, 2014

If I were making recommendations to someone opening a shopify store, I would tell them that signifyd is the first app/service they should implement.

For a fee of 1% of each sale, we get the same level of fraud protection that we were paying 8% for on ebay. That's a no-brainer.

They also offer a 4% fee a la carte option where you can pick and choose the sales you are concerned about and ask them to guarantee only those. I imagine this would make sense for many shopify stores. And, again, that's only half of the fee that I pay ebay on every single sale for fraud protection!

In addition, signifyd offers a ton of free* data about each sale and customer that goes well beyond what shopify and paypal offer: buyer's purchase history on other sites, names of other people/entities at delivery address, etc.

Finally, the team at signifyd is excellent. When you email or call them, you get the sense that the person you're speaking to knows exactly what he or she is doing and is generally interested in helping you. A good feeling when you're dealing with something as important as fraud protection. It also feels like a big, professional company, which is a welcome change from some of the other app people I've contacted who seem to manage their shopify app as a hobby or side job.

*free as long as you display their badge at the bottom of your site, which they will do for you, and actually looks good at the bottom of your webpage.

Warehouse Restaurant Deals
United States
Almost 4 years using the app
September 4, 2020

The Signifyd team is very personable and easy to contact if you need to make any updates to the way they interact with your store. They strive to set up quarterly meetings to know what is coming with your business so they can prepare to support you adequately. I've been thoroughly impressed by all of the interactions I have had with their customer care team.

Rad Power Bikes
United States
Almost 4 years using the app
June 29, 2020

We have been using Signifyd for approximately 3~ years, it does exactly what it describes - provides full fraud analysis, guarantees safe transactions and rejects fraudulent ones.

Initially our chargeback rate was a little high while the network was growing and learning - and in every instance we were promptly provided full reimbursement for all guaranteed orders through Signifyd.

The system has gotten so good now that we receive next to no chargebacks anymore, not to mention the countless hours we've not had to spend manually reviewing every order, and of course money that we would have lost from fraudulent orders.

West Brothers
Australia
Almost 4 years using the app
September 20, 2014

Signifyd has been great. They guarantee us against fraudulent chargebacks. If we ever get a chargeback, they pay out quickly and within a few hours. The team is great to work with and the product is terrific. We highly recommend this service to all shopfy stores!

Crooks n Castles
United States
Over 3 years using the app
August 29, 2013

At mundialtreasures.com, we retail high end leather bags and other fine crafted goods. Since our item are of relative high value we were in desperate need of a service that reviews transactions. We found that Signified provided detailed and accurate information about all transactions. Since using Signified we have not had any problems with fraudulent transactions, and have had zero chargebacks!.

I am thoroughly satisfied with the Signified app. It has proven to be a very useful app that has more than paid for itself. Thank you so much!

Mundial Treasures
Canada
Over 3 years using the app