SIHI Dropshipping Fulfillment

**1 Star**

Very disappointing customer service.

I requested a simple quotation for one of my existing orders so I could pay. Instead of checking my request, I had to repeat myself multiple times over the course of three days.

After waiting all that time, I finally received a completely unrelated response about another order, saying that it cannot be shipped to Brazil. It was obvious that nobody had even looked at my order before replying.

Unfortunately, because no one was able to provide such a basic request in a reasonable amount of time, I ended up placing my order with another supplier.

This experience completely destroyed my confidence in the service. If in three days I couldn't get a quote and at least 10 minutes of attention of my agent that can't even identify the correct product, it's hard to trust them with actual order processing, shipping, or after-sales support.

I don't know if this reflects Sihi's customer service as a whole or just the agent handling my case, but either way, it was an unacceptable experience.

And just to clarify: I had already used Sihi in the past, but I stopped because my orders were taking 7–9 days after payment just to be shipped to my customers. I considered giving Sihi another chance because the agent assured me that this was no longer an issue and that the service had improved.

STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!!
The WORST fullfillment company I've ever seen. I'd like to give negative stars if there's option, because they are absolutely fraud.
When you try to add products to your store from their website, you have to wait for manual processing to add product details before you can add them to your store. Meanwhile, inventory information is completely opaque.
I saw some comments pointing that they ship very slowly, and some orders weren't even fulfilled. Fortunately, due to the complexity of their website, I ultimately didn't choose to ship through their company.
Afterwards, I asked customer service to delete my account and clear all my data. Their representatives verbally promised to do so, but they would NEVER delete that account. All my information remains in their backend, and I keep receiving their marketing messages, which I could not even unsubscribe!
When I look at their reviews, I genuinely question how many of those positive reviews are even real, because the service I have experienced is nothing like what those reviews claim.
This company is not only completely dishonest, but also extremely annoying! I will never recommend them to anyone. Just do everything you can to STAY AWAY from SIHI Dropshipping.

I am giving this service one star only because there is no option to give zero.
I am extremely disappointed with my experience using this service.

At first, communication seemed promising, but over time I began experiencing repeated delays in order fulfillment, a lack of transparency regarding stock availability, and increasing difficulty obtaining accurate information about my shipments.

The most concerning issue has been the lack of communication. I have contacted my account managers, Ravi and Jean, on numerous occasions requesting updates about delayed orders, estimated delivery dates, and explanations regarding tracking information that does not appear to update correctly. Unfortunately, my messages have largely gone unanswered.

As a result, I now have multiple customers requesting refunds, filing complaints, and threatening chargebacks. This situation has negatively impacted my business reputation and customer relationships.

I understand that delays can happen in any logistics operation. However, what is unacceptable is the absence of clear communication and timely support when problems arise. Business owners depend on reliable information to manage customer expectations.

I sincerely hope the company takes steps to improve its customer support, transparency, and order management processes. Until then, I cannot recommend this service to other Shopify merchants who rely on consistent fulfillment and responsive account management.