Silverbene Dropshipping , 1 条评论

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编辑时间：2024年3月5日

Their products are nice, but there are many similarities, and not enough unique pieces. Unfortunately, they lack any support. I have sent over five emails through the app, website, and chatbot, seeking assistance in figuring out how to remove the Silverbene logo from their product. Despite placing a sample order for myself, I am still unable to get in touch with anyone or receive a reply.

After spending weeks working on my store, I had to delete all of their products. I did this because I don't want to deal with their lack of customer service in the future. Good customer service is a crucial factor in customer loyalty, and I didn't want to take that chance.

Louniv
美国
28天 人在使用应用
Guangzhou Shibao Jewelry Co., Ltd.已回复 2024年4月23日

Thank you for your feedback.
We sincerely apologize for the difficulties you've encountered with our support.
We've recently added a "Help Center" feature on our website to better address such issues. Please visit our "Help Center" for immediate assistance or contact us directly at email service@silverbene.com.
We are committed to improving our services and ensuring your concerns are resolved swiftly.

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