SMPS Product Question & Answer , 260 reviews

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
    238
  • 4% of ratings are 4 stars
    11
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    2
  • 3% of ratings are 1 stars
    7
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, intuitive features, and reliable performance. They value the ability to manage content, add Q&A sections to product pages, and create mini FAQ pages. The app's customer service is praised for their prompt and professional responses. Merchants also note the SEO benefits, such as increased traffic and improved Google ranking. The app's affordability, value, and seamless integration are also highlighted. It's seen as a tool that enhances customer understanding, reduces customer service workload, and encourages repeat site visits.

May 24, 2021

Great customer service! Hopefully they can create a fix for questions submitted by bots, if they did, that would be amazing. In the meantime if you have bots spam you with questions, contact customer service and they will delete those for you.

S U N C H I L D ®
United States
Over 4 years using the app
April 20, 2021

The customer service is very good! The support expert Milan Manvar, was incredibly patient and helpful! Thank you.

Sofary Lighting
United States
Almost 3 years using the app
March 23, 2022

This app is easy to use. Q & A is a perfect addition to my product pages. Dashboard is neat. Customer service is very helpful!

SYXMOTO
United States
Almost 3 years using the app
June 19, 2020

Support is very responsive and knowledgeable. App works as expected. Video instructions could could offer more clarity.

Wine Cooler Expo, A Division of Praos Smart Solutions
United States
Over 1 year using the app
Edited October 3, 2016

Good idea. Needs to be a bit easier to customize re: placement, and color, size etc of button. Would recommend.

Onlinemedicaltesting Com
United States
8 months using the app
Edited November 1, 2018

Only two users over the past 6 months that posted a question. Yet we have many orders. I'm wondering about the need. While it may have benefits of SEO and FAQ stuff, it needs enough questions and answers to make that happen.

Earth Trek Gear
United States
6 months using the app
January 10, 2017

Installed this app a few days ago and it really does work well. Arms length interaction and starts to create a valuable and poignant FAQ on your product page and product specific too. Great app.

Bigbentleys
United Kingdom
About 2 months using the app
December 1, 2018

Exactly as expected. Doesn't automate importing reviews, and direction might need to be updated otherwise pretty good! https://highzer0electronics.com/

HighZer0 Electronics
United States
About 1 month using the app
Edited December 11, 2016

Overall I would recommend if you think your customers would need this feature. Support is excellent.

Technical problems:
- adds 14kb to every single page, lowering your google page speed rank.
- javascript isn't minified or cached

Feature problems:
- questions and answers don't have a date-time.
- duplicating products causes the app to break because you'll be showing questions from one product in the other.

Kindlecentre
Australia
30 days using the app
March 23, 2022

It's a quite simple app, and easy to use, the support is very helpful and fast. It can be better if we can submit several Q&A on the same page.

SunjoyGroup
United States
24 days using the app
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