Reviews (268)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement by allowing direct answers to customer queries on product pages, effectively creating a mini FAQ section. This feature not only reduces customer service workload but also improves SEO and organic traffic. The app supports customization to align with brand aesthetics and includes features like public and private responses, along with HTML editing for flexible formatting. Merchants appreciate the ease of installation, seamless integration with Shopify themes, and the responsive support team known for quick issue resolution and customization assistance.
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This is a great app that all website should include in order to generate more engagement and social proof.
Works as it should be. And great customer service!
Great support! As I wasn't able to install the app perfectly, I got in contact with the support. They did it for me in no time. And btw., the app works great.
Excellent customer service! Milan respond to everything and very quickly! Great job from simprosys! Thank you!
The customer service is very good! The support expert Milan Manvar, was incredibly patient and helpful! Thank you.
Fantastic customer support. Fast, friendly and precise. We asked them to modify some small aesthetic details, they did it in a day.
This app is easy to use. Q & A is a perfect addition to my product pages. Dashboard is neat. Customer service is very helpful!
App is pretty good for questions and answers however the FAQ builder lacks a key feature - the ability to manually organize the order in which the FAQs are displayed. Currently, the app does not allow you to change the display order which results in the most used FAQs not being displayed where they are easily seen.
Perfect for customer request. Looking forward to use it!
Support is quick and helpful,Highly recommend.Thanks
Free plan provides a simple, baseline functionality - but the plans are very poorly pay gated. The features behind the pay wall don't make sense. There isn't enough of them to justify a subscription. The subscription plans offer little-to-no extra value to the app, they just put quality of life and baseline operation features (like export) behind a pay wall. Also - isn't exposing a customer's contact data from a question form and allowing a user (paying a subscription) to import that into email marketing a violation of GDPR?