Simple Bundles & Free Gift

Hi Locklan,

Thank you for sharing your feedback. We want to assure you that we took your report seriously and conducted a thorough investigation alongside our technical team. Our team never takes issues lightly and understand that they can be critical. Our findings indicate that the behavior you experienced was linked to bot-related activity, which is a known and documented issue on Shopify and unfortunately beyond the control of any third-party app. No other merchants have reported similar issues related to actual user checkout experiences.

To support further troubleshooting, we also made multiple requests for specific order examples so we could replicate and resolve the issue together. However, we did not receive that information.

While we were unable to accommodate your request for a 6-month free Simple Bundles subscription, we appreciate your continued interest in using the app despite knowing that the issue may inevitably reoccur. As a gesture of goodwill, we proactively issued a one-month refund and offered to help you transition to Shopify’s native bundling app, which is well suited for your use case and is free to use. Our aim is always to act fairly and diligently, and we believe we’ve done so in full alignment with our Terms.

We’re sorry we couldn’t deliver a more favorable resolution for your store or offer a free subscription. We sincerely wish you success moving forward.

Hi Nate, thank you for your review. We understand your concern about language support. The app currently only supports English, but we’d appreciate knowing exactly where you’d like to see Spanish added so we can better plan improvements or provide a fix if feasible.

We've also reached out in your email to check in with you, hoping to understand your use case even better. Please feel free to let us know if there is anything that we can assist with for now. Thanks!
— Team Simple Bundles 💛

Thanks for your feedback! Our team just released notification emails to notify team members when bundle items are deleted. Thanks for your patience and I hope this solves your concerns. I've also reached out to you directly to make sure we've met your team's requirements.

Thank you for your feedback! We’re truly sorry to hear about your experience. From what I can see, our support team has been actively responding and working to address your request. Could you let us know if you're having any issues receiving our emails? Please feel free to send us your best contact email so we can reach out accordingly. I'd like to clarify that the issue you're encountering isn’t due to a limitation within our app, but rather a restriction on Shopify’s side. Since Simple Bundles 2.0 leverages Shopify Functions to dynamically generate bundle data at checkout, any metafield exceeding this size may fail to load or save correctly — which can result in bundles not saving, as you've encountered. I understand that the Build Your Own 3 x 100ml Fragrance Box has now been successfully built through the app via CSV import. If you're seeing any additional issues beyond that, please feel free to reach out.

We sincerely understand how frustrating this can be, and we’re here to help you navigate the best way forward.

Our team is currently reviewing your case, and we will guide you with the CSV import moving forward. We’ll continue the conversation via email to ensure you receive our full attention and a thorough resolution and we'll be monitoring your updates. Thank you!

Thank you for your honest feedback, and we apologize for the inconvenience you've encountered. We take this seriously and are working to improve both the app and our response times. We always make sure that we have a chance to address the problem anytime you reach out to support and ensure everything is working smoothly for you again.

Thanks for your time!

Hi team, we reached out to you a few times after you left your review but didn't receive a response. Please let us know if we can still help out! Our 1.0 and 2.0 versions are both available to use and there shouldn't be any major changes to how they work.

Thanks so much for continuing to work with our team to figure out the issue. Please let us know if we can help further!

Thank you for bringing this issue to our attention and I sincerely apologize. I've contacted you directly to make sure your issue has been resolved and I want to assure you that we're always looking for ways to improve our support team and provide better service to our users.

Thank you again for your feedback and we hope to have the opportunity to serve you better in the future!

We apologize for the inconvenience you have experienced with our support team and app. We always strive to respond as promptly as possible, though via email only. We appreciate the feedback and are committed to ensuring that our support team is well-trained and knowledgeable in all aspects of our app's functionalities.

We discussed in depth these limitations and workarounds with you 6 months ago. While we’re grateful that you’ve stuck with us despite this, we’re scratching our heads a bit since the issue and solution remain the same. We even suggested an alternative solution at the time that might have worked better for you. We understand that our workarounds might not be perfect, but given our current constraints, they’re the best we can offer. We take our development standards seriously which include getting creative with our solutions to make things work for our users. Let’s work together to find a way to get things back on track as soon as we hear back from you. 🙂