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Simple Bundles & Kits
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Incredible customer service - like... incredible. I've never experienced this level of service before. Truly impressive. Do not hesitate. They made something work that no one else could. With a smile.
You've made our day. 🥹 We've passed on your review to our wonderful support team. ✨
Semplice da usare, con molte opzioni
I tried so many apps to create the bundles for my website, and this one made everything so simple!
The customization is great - adapts very easily to any store visuals (and the team is very helpful in making it look as good as possible).
I had a couple of issues with setting up my bundles (I was making a mistake on my end), and the support team was very patient with me.
Recommend 100%!
It's a great product, but more importantly a great team behind it. The Simple Bundles team has proven responsive and capable in their support, and been open to user feedback. They implemented something at my request in the 2.0 version of their product, and was very impressed with how they did it. As I evaluate the myriad of other apps for different things in Shopify, I'll seek out apps written by Freshly Commerce. The team is fantastic.
Thanks so much for your thoughful review. It's been such a pleasure to work with you. I appreciate your feedback and am so happy to hear that 2.0 is working well for you! 🚀
I was having difficulty setting up a bundle and the team was really great in helping me, walking me through step by step. It is now setup and working great.
Downloaded the app a while ago so I could play with it for a bit before taking my website live. I tried to get a customizable bundle where the customer could select 10 product options. when it didn't work and started substituting different products in at checkout I contacted support. Like most they offered to go in and fix it. Not only did they not fix the issue, they told me what I did wrong and how I should have set it up...........only problem is I didn't set it up the way they told me I did, it was setup the way they told me it should have been. In the end they deleted the complete inventory for one of my products.
Also every time I tried to email them back my emails were blocked from sending to them making communication horrendous.
100% DO NOT recommend.
Edit: Yes they did "Try" to assist, by trying to tell me I set it up wrong. As stated it was setup the way they were instructing me it needed to be setup. They offered to correct it and I allowed them, it was at this time they deleted one of my products complete inventory. And still didn't correct the issue.
I apologize if our assistance didn't meet your expectations. This certainly isn't the level of service we aim to uphold. Our team made every effort to steer you in the right direction and even offered to correct the bundle as per your request. We offer 24/7 email support and haven't experienced any email delivery issues elsewhere but we'll investigate further to ensure seamless communication going forward.
Amazing customer support! When we submitted our ticket it said it could take up to 24 hours for a response but we received help within minutes. The team was so quick and helpful - they truly have the best support team. So happy with this app so far.
We have had so many problems in the paste finding a bundling app that works for our apparel ecommerce store but simple bundles truly is simple and their support team is amazing and very quick at replying! I highly recommend this app:)
Thanks for recommeding us! 😊 Grateful for your wonderful review of our app.
Highly recommend this app for bundles.
It is simple to use and their customer service help is great if you are unsure of how to do something. They will walk you through it and solve any issues you might have.
One limitation it has is that your bundle must be the same total, so you can't mix and match with different priced items, unless they are within one group.
It’s only been one day, but set up was pretty easy and support was very responsive in helping get set up.
Thanks for your review!