Simple Bundles & Kits

Thank you for sharing your feedback. We're truly sorry to hear the experience didn't meet your expectations. Please allow me to clarify.Our fees are calculated based on your Shopify pricing plan and 90-day overall order volume, rather than solely on sales attributed to our app. If this may not have been clear upfront, we sincerely apologize for any confusion.

We'd love to help if there's anything else we can do for you. 🙏
— Team Simple Bundles 💛

Thank you for the honest feedback. We sincerely apologize for the inventory disruption you experienced. To give some context for what may have happened: when a bundle is saved in the app even without being published live Simple Bundles begins syncing inventory for the products involved. If any bundle component had no stock assigned, was stocked at a different location than the parent bundle, or was part of a nested bundle with empty variants, the app can default those products to 0. This can happen silently during exploration, which we know is incredibly frustrating. Also, if this out of the ordinary, we're more than happy to inspect for you.

Since the app was uninstalled, it is a bit tricky to backtrack exactly what triggered it in your case but that won't stop us from helping you move forward. We've already reached out to you personally via email with a full explanation, steps to restore your inventory, and a goodwill offer to make this right. We're committed to staying by your side until everything is fully resolved. Hope we hear from you back!
— Team Simple Bundles 💛

Thanks for your feedback; we're really sorry for the frustrating experience.

We understand how the 50-order limit felt misleading, and we’re actively working on making this clearer upfront. Just to clarify, it’s based on a rolling 90-day order volume, which can affect eligibility right away.

We’re happy to issue a full refund as soon as the charge reflects on our end. We’d also really appreciate the chance to better understand the AJAX cart issue you experienced so we can help and improve compatibility.

We’re looking forward to your reply on how we can assist you further.Thanks!

Thanks for your feedback! Our team just released notification emails to notify team members when bundle items are deleted. Thanks for your patience and I hope this solves your concerns. I've also reached out to you directly to make sure we've met your team's requirements.

Thanks so much for continuing to work with our team to figure out the issue. Please let us know if we can help further!

We apologize for the inconvenience you have experienced with our support team and app. We always strive to respond as promptly as possible, though via email only. We appreciate the feedback and are committed to ensuring that our support team is well-trained and knowledgeable in all aspects of our app's functionalities.

Thank you for your honest feedback, and we apologize for the inconvenience you've encountered. We take this seriously and are working to improve both the app and our response times. We always make sure that we have a chance to address the problem anytime you reach out to support and ensure everything is working smoothly for you again.

Thanks for your time!

I apologize if our assistance didn't meet your expectations. This certainly isn't the level of service we aim to uphold. Our team made every effort to steer you in the right direction and even offered to correct the bundle as per your request. We offer 24/7 email support and haven't experienced any email delivery issues elsewhere but we'll investigate further to ensure seamless communication going forward.

Hi Locklan,

Thank you for sharing your feedback. We want to assure you that we took your report seriously and conducted a thorough investigation alongside our technical team. Our team never takes issues lightly and understand that they can be critical. Our findings indicate that the behavior you experienced was linked to bot-related activity, which is a known and documented issue on Shopify and unfortunately beyond the control of any third-party app. No other merchants have reported similar issues related to actual user checkout experiences.

To support further troubleshooting, we also made multiple requests for specific order examples so we could replicate and resolve the issue together. However, we did not receive that information.

While we were unable to accommodate your request for a 6-month free Simple Bundles subscription, we appreciate your continued interest in using the app despite knowing that the issue may inevitably reoccur. As a gesture of goodwill, we proactively issued a one-month refund and offered to help you transition to Shopify’s native bundling app, which is well suited for your use case and is free to use. Our aim is always to act fairly and diligently, and we believe we’ve done so in full alignment with our Terms.

We’re sorry we couldn’t deliver a more favorable resolution for your store or offer a free subscription. We sincerely wish you success moving forward.

Hi team, we reached out to you a few times after you left your review but didn't receive a response. Please let us know if we can still help out! Our 1.0 and 2.0 versions are both available to use and there shouldn't be any major changes to how they work.