Simple Bundles & Kits
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Omtaler (721)
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The support team at Simple Bundles is genuinely excellent. I ran into a tricky inventory issue caused by a combination of Shopify's post-April 2024 fulfillable inventory enforcement and a combination of SKU and location settings. The team responded quickly (especially Hosanna), took the time to actually understand the problem, and proactively requested store access to investigate directly rather than sending generic troubleshooting steps. Issue resolved, bundles working perfectly. Highly recommended.
Wow, thank you so much for this kind review! 🙏 We're so happy to hear the issue got resolved and your bundles are working perfectly! 🎉 We'll make sure to pass along your kind words to Hosanna; this truly means a lot to the whole team. Thanks for recommending us, and we're always here if you need anything!
— Team Simple Bundles 💛
Super useful app, solved a lot of our issues.
Also great support from Cherry, she is very hands on and respond so quick.
This is awesome to hear, thank you! 🥰 Nothing better than knowing it’s made things easier for you. And happy the support team could help along the way 🙌
— Team Simple Bundles 💛
Support has been amazing! I had receipt issues on the very first day I opened my business, and they helped me resolve everything that same day. Truly appreciate the quick and reliable help.
Quick, efficient customer service. And the app does what it says it does, and does it well.
Happy to see that 5-star rating! ⭐⭐⭐⭐⭐ Thank you so much for taking your time! 😍
— Team Simple Bundles 💛
We love this app for creating complex bundles outside of our internal inventory system. In our industry, the ability to create specific bundles with 20+ different colorways is incredibly helpful. The customer service team is attentive even on the free plan, and the ux is intuitive & easy to use even for someone who has less experience with e-commerce programs.
Reading this made us smile, thank you for the thoughtful review! 😍 Bundles with 20+ colorways can definitely be a challenge, so it’s great to hear the app is helping you create exactly what you need without complicating your inventory system. We’re also happy our support team has been there when you needed us. Your feedback means a lot!
— Team Simple Bundles 💛
Tried this app out and immediately ran into problems. The UI is clunky and far from intuitive, but that's the least of my concerns. The app wiped our entire inventory and set everything to 0. When I flagged it to their support team, they told me to read some FAQs and manually fix it myself. Manually. For an inventory that will take hours to correct.
This is genuinely the worst Shopify app experience I've ever had. The product is broken and the support is even worse. Do yourself a favor and stay far away from this one. CANNOT RECOMMEND!
Thank you for the honest feedback. We sincerely apologize for the inventory disruption you experienced. To give some context for what may have happened: when a bundle is saved in the app even without being published live Simple Bundles begins syncing inventory for the products involved. If any bundle component had no stock assigned, was stocked at a different location than the parent bundle, or was part of a nested bundle with empty variants, the app can default those products to 0. This can happen silently during exploration, which we know is incredibly frustrating. Also, if this out of the ordinary, we're more than happy to inspect for you.
Since the app was uninstalled, it is a bit tricky to backtrack exactly what triggered it in your case but that won't stop us from helping you move forward. We've already reached out to you personally via email with a full explanation, steps to restore your inventory, and a goodwill offer to make this right. We're committed to staying by your side until everything is fully resolved. Hope we hear from you back!
— Team Simple Bundles 💛
Phenomenal!! Maria was exceptionally helpful. We had some complex issues to work out, but she was there for us every step of the way. Thank you!
Ahh, this made our day, thank you!! 🫶 Big shoutout to Maria for sticking with you through the complex bits. That’s exactly the kind of support we aim for!
— Team Simple Bundles 💛
Simple Bundles team (Mariana and Rosamie), have been great and very responsive. They have clear out all my doubts and now I can move forward to build my store using simple bundles as one of the main apps, if not the main app, I use to add new products. Again, thanks for your service.
Carlos.
Thank you so much, Carlos! Such a thoughtful review. 🥰 We're so glad Mariana and Rosamie were able to clear up all your doubts and get you moving forward with confidence. Simple Bundles is here to grow with your store; don't hesitate to reach out anytime! 💛
— Team Simple Bundles
Very responsive support and help with some custom coding to make the variants work for our store. Setup on these apps is the hardest part and poor support is the main reason we quickly uninstall. That was not the case here.
Thank you so much for the kind words; this really made our day!! We're so glad we could assist with the custom coding for your variants and that the experience was a positive one. 😊
Wish you a great day! 🙌
— Team Simple Bundles 💛
Great app that solved a problem we were having in our store. The support team helped us with some terrific guidance to get our solution working perfectly. Thanks so much!! Highly recommend.
Wow, this absolutely made our day! 🌟 I'll make sure to pass along your kind words to the support team. 🚀 Thank you so much for taking the time to share this!🎉
— Team Simple Bundles 💛
