Simple Bundles & Kits
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Tried this app out and immediately ran into problems. The UI is clunky and far from intuitive, but that's the least of my concerns. The app wiped our entire inventory and set everything to 0. When I flagged it to their support team, they told me to read some FAQs and manually fix it myself. Manually. For an inventory that will take hours to correct.
This is genuinely the worst Shopify app experience I've ever had. The product is broken and the support is even worse. Do yourself a favor and stay far away from this one. CANNOT RECOMMEND!
Thank you for the honest feedback. We sincerely apologize for the inventory disruption you experienced. To give some context for what may have happened: when a bundle is saved in the app even without being published live Simple Bundles begins syncing inventory for the products involved. If any bundle component had no stock assigned, was stocked at a different location than the parent bundle, or was part of a nested bundle with empty variants, the app can default those products to 0. This can happen silently during exploration, which we know is incredibly frustrating. Also, if this out of the ordinary, we're more than happy to inspect for you.
Since the app was uninstalled, it is a bit tricky to backtrack exactly what triggered it in your case but that won't stop us from helping you move forward. We've already reached out to you personally via email with a full explanation, steps to restore your inventory, and a goodwill offer to make this right. We're committed to staying by your side until everything is fully resolved. Hope we hear from you back!
— Team Simple Bundles 💛
The WHOLE team at simple bundles was completely dedicated to sticking by my side throughout the process of shopify integration. They were extremely patient and helpful... till the very end. I am grateful and highly recommend!
This warmed our hearts! Shopify integrations can be a journey, and sticking by your side from start to finish is exactly how we believe it should be done. So grateful for your trust and the recommendation. We're always here if you need us. 🥰💛
— Team Simple Bundles
Excellent support. Stella, Maria, Camila, and Rosamie were all extremely helpful and worked with me to identify a Shopify Markets and shipping profile issue that was preventing my 3-Pack and 5-Pack bundle products from working correctly in New Zealand.
The key issue was that the individual products used to build the bundles also needed to be available to ship to the same country where the bundles were being sold. In my case, I originally only intended to offer the 3-Pack and 5-Pack bundles in New Zealand, so the individual wristbands were not set up to ship there. As a result, Shopify treated the bundles as unavailable at checkout, even though the bundle products themselves were active. Once we made the individual wristbands available to the New Zealand market, the 3-Pack and 5-Pack bundles began working correctly.
The team was patient, thorough, and helped me work through the issue until we found the correct setup.
Thanks to their support, customers in both Australia and New Zealand can now purchase my single wristbands, 3-Pack bundles, and 5-Pack bundles without any checkout issues.
Highly recommended.
Wow!! this incredibly detailed and thoughtful review! It truly made our whole team smile, especially Stella, Maria, Camila, and Rosamie, who will be so thrilled to know their hard work paid off! 🥰
Thank you for taking the time to share not just your experience, but also the solution! Reviews like this don't just make our day, they genuinely help other merchants who might run into the same issue. You're amazing for that! 🚀
Wishing you and your store all the success! 🎉
— Team Simple Bundles 💛
Can't really rate this app yet as I have just installed it....but the support I received for installing it correctly was fast, efficient and the person was very friendly:) All good so far.
😊Thanks so much for the kind words! Glad the install went smoothly and our team could get you sorted quickly. Welcome aboard. We're here anytime you need us.🌟
— Team Simple Bundles
Great app and great people! Appreciate you all!
Thank you so much, Gloavia! 🥰💛 We really appreciate you taking the time to leave this review; it means the world to our team. Welcome aboard, and don't hesitate to reach out if you ever need anything!
— Team Simple Bundles
Amazing support, very fast and helpful. Thank you so much Camila and Rosamie! :-)
Thank you so much! Camila and Rosamie will be so happy to see their names here. 😊 Reach out anytime. We've got your back! 🌟
— Team Simple Bundles
Amazing support from the team. Super prompt and generous with their support. Very happy with the app and customer service received. Thanks so much team!
Thank you so much for this amazing review! 😊 We'reso happy our team could support you so well, and we're really glad you're happy with the app so far. Welcome aboard, and don't hesitate to reach out anytime! 🌟
— Team Simple Bundles
très bien mais en Français ce serait beaucoup plus simple .
Thank you so much for your review. We're really glad the app is working well for you! 🥰💛
We've noted your feedback about the language, and we're happy to let you know that translation support in general is added on our roadmap! It's something we're genuinely working toward.
In the meantime, we'd love to understand your needs a little better. Are there specific sections of the app where having French would make the biggest difference for you? (For example: the setup interface, customer-facing messages on the storefront, notifications, etc.)
Your feedback really helps us prioritize, and we'll make sure to reach out as soon as this feature is available. We've reached out to you in your email as well.
— The Simple Bundles Team
This app has allowed us to work out offerings that were not possible in any other way. The developers were very helpful in getting me prompt assistance when I had questions in setting it up. Integration was seamless. Highly recommend!
This is so great to hear! 🙌 Unlocking offerings that weren't possible before is exactly what Simple Bundles is built for. So glad the setup process was smooth and our team could jump in when you needed them. Highly appreciate the recommendation! ⭐
— Team Simple Bundles
Simple Bundles team (Mariana and Rosamie), have been great and very responsive. They have clear out all my doubts and now I can move forward to build my store using simple bundles as one of the main apps, if not the main app, I use to add new products. Again, thanks for your service.
Carlos.
Thank you so much, Carlos! Such a thoughtful review. 🥰 We're so glad Mariana and Rosamie were able to clear up all your doubts and get you moving forward with confidence. Simple Bundles is here to grow with your store; don't hesitate to reach out anytime! 💛
— Team Simple Bundles
