The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We have this installed on two company-owned websites and it has been down since last Thursday. I have tried to contact support twice since discovering the service is down and unfortunately no response from support. Error message on the pages is "There was an error in the third-party application."
Hi Spacetalk, sorry for the issues that you are experiencing. We are actively trying to find a solution. The error message is being shown on a Shopify page which we do not have control on. We are still trying to locate the right person within Shopify to assist. Thank you for your support and patience.
Didn't work -- and all 3 requests to dev over 10 days were ignored. Avoid.