The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Ultimate Bark Control
Be aware that this app has no IE support. So, if you're unlucky like my team is and still need to support that monstrosity for another year or so, then you're out of luck with this one.
Also, I did send a support email for another matter. It's been nearly a work week and I have had no response beyond that of their auto response (which says that it should only be about 24 hours).
If you are an HTML nerd like me, also be aware that the HTML this app spits out is extremely basic. No elements or anything. Not a deal breaker, but a bit hard to swallow.
I will say that the app gives you the option to fully turn off it's styling, so making to look how you want is not difficult.