The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
LA FEMME BEAUTY
I changed my Shopify theme and the app didn't work with the new theme. I contacted their support team and they quickly replied and resolved the issue within less than an hour. I highly recommend this app.
Happily Ever A
Installation was pretty easy. The testimonial forum didn't want to layout right with my theme but Thomas as able to get that sorted out for me. I've had this app installed for less than 12 hours, so getting such a quick response is an A+++ in my book.
UPDATE: This app has undoubtedly the best developer/support team ever. Thomas has once again outdone himself. This app was in beta testing, but has recently launched itself. With that, changes where made that helped this app become more user friendly. It now offers the chance to personalize the app to better suit your needs and taste. I could go on and on about the other new features, but it's better if you just come and check it out for yourself.