We have this installed on two company-owned websites and it has been down since last Thursday. I have tried to contact support twice since discovering the service is down and unfortunately no response from support. Error message on the pages is "There was an error in the third-party application."

I changed my Shopify theme and the app didn't work with the new theme. I contacted their support team and they quickly replied and resolved the issue within less than an hour. I highly recommend this app.

Be aware that this app has no IE support. So, if you're unlucky like my team is and still need to support that monstrosity for another year or so, then you're out of luck with this one.

Also, I did send a support email for another matter. It's been nearly a work week and I have had no response beyond that of their auto response (which says that it should only be about 24 hours).

If you are an HTML nerd like me, also be aware that the HTML this app spits out is extremely basic. No elements or anything. Not a deal breaker, but a bit hard to swallow.

I will say that the app gives you the option to fully turn off it's styling, so making to look how you want is not difficult.