Simplee Memberships & Rewards , 77 条评论

整体评分
4.8
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    76
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  • 1% 的评分是 1 星
    1
2024年3月11日

Absolutely loved the app - our business is launching in the next 24h and it was easy to use and seemed to fit our needs perfectly. The app then kicked us out with an error code 500 and a day later still refuses to let us in. We have looked for a contact number but there is only an e-mail address which unfortunately is unlikely to be resolved before our launch so we have had to go elsewhere. It's a shame as the app is great - but it appears unreliable.

Pup Perks
英国
3天 人在使用应用
Simplee Apps已回复 2024年3月15日

Thanks for the feedback - we're glad you loved the app!

Our team didn't see any outages with our infrastructure providers, so this may have simply been a short-term glitch. Either way, we understand how stressful that must have been, and wish we could have avoided that experience.

To your point about only seeing an email address, we offer live chat in the app and from our help center, and monitor that email address 24/7, so I'm confident we would have been able to get things sorted for you quickly had you tried reaching out.

Congrats on your launch, and we hope you'll consider us in the future.

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