Reduce routine inquiries
Most customers needs can be handled simply with status and shipping/tracking info. Let the app handle these routine inquiries for you.
Boost customer confidence
Customers that see you offer an order status lookup feature on your shop will feel more confident and satisfied that you are legitimate.
Customer account not required
Customers do not need to have an account with your shop to view their order status. They can simply enter their order # and email address.
Fast & Simple Order Status Lookup
If you've wanted a simple, easy application that would offer your customers a way to lookup and display their order details and order status, you've come to the right app! Thousands of Shopify stores are successfully using this app to provide improved customer service.
Customers will always have questions, but why not let a simple order lookup form on you storefront handle all the routine inquiries leaving you more time to focus on the challenging ones.
Customers lookup orders by order number and their e-mail address. That's it! The application then searches for the matching order (thru up to 6 months of past orders) and then display the details & status in a nicely formatted view. You can customize the look of the lookup form and displayed status by adding in custom CSS to your theme and our FAQs provided give instructions and sample code to do so.
Pricing 7-day free trial
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 13 reviews
Most recent reviews
topic starter tees
I intend to use this app to provide a higher level of customer service. I set-up the app and let's just say I did something to it and it longer showed the box to input the customer order number and email. Needless to say, I was extremely frustrated, and it was on a Sunday. So, I sent an email expecting to get an answer on Monday, Well, these guys wrote back to me the same day, and by Monday morning they uploaded the line on computer code I needed and NOW my app is working flawlessly.
Tried to installed, once asked to APPROVE CHARGES FOR STORE, click to approve then it take me to login page but its not my store login ! it was some kind of Pishing thing , THX GOD I DID NOT ADD MY USERNAME & PASSWORD, kinda scammy ! report this !
A great way to give customers some self-service capability and taking away some stress from the support crew.