Simplr.ai
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Acerca de esta aplicación
Fecha de lanzamiento
31 de agosto de 2018
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Chat , Informes y estadísticas de clientesUtilizando bots, humanos, IA e integraciones, Simplr ayuda a escalar los centros de soporte mientras mejora la calidad.
Simplr es la plataforma de experiencia conversacional para la era del servicio al cliente AHORA. La plataforma habilitada por IA de la compañía une chatbots y asistencia humana para ofrecer asistencia de compras y soporte al cliente instantáneamente escalable. Impulsamos las interacciones con los clientes a lo largo del viaje del consumidor, aumentando la lealtad, la satisfacción y los ingresos. Ya no es necesario que las empresas elijan entre reducir costos vs. mejorar la calidad porque, con Simplr, ambos vienen naturalmente.
- Involucre a los clientes a través de horarios y canales expandidos
- Elimine los costos de contratación, capacitación y puesta en marcha de agentes de soporte
- Prevenga acumulaciones de correos electrónicos a través de nuestra red siempre activa con un mayor valor de vida del cliente
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Precios
Simplr Solutions podría facturar los cargos externos por separado de tu factura de Shopify. Más información
Instalación gratuita
Simplr cobra por resolución, sin mínimos ni costos fijos
Instalación gratuita
Simplr cobra por resolución, sin mínimos ni costos fijos
Contiene texto traducido automáticamente
Todos los cargos se facturan en USD. Ver todas las opciones de precios
8 reseñas
- El 100% de las calificaciones son de 5 estrellas
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El 0% de las calificaciones son de 4 estrellas
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El 0% de las calificaciones son de 3 estrellas
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El 0% de las calificaciones son de 2 estrellas
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Easy setup of the app. Do note that for Simplr to help with your customer service, you will need a helpdesk software or just a gmail inbox. It was an extra but simple step to do that hookup.
As a new Shopify merchant, I can't wait to get my nights and weekends back. I was attracted by the pay-for-what-you-use model, 24 by 7 support and domestic U.S. agents.
I will follow up with more feedback after I get through the free trial.
Simplr has really allowed our business to grow and respond to our customers in a timely, human response. Amazing team, that really takes the time to embrace our mission and vision. The Service has Really allowed us to focus our energy on boosting sales and marketing without having to be bogged down with customer request. Very quality responses in a rapid time.
Before talking with Vincent from Simplr, I was hesitant to outsource my customer support to a robot human hybrid. After talking to Vincent, I was convinced it was brilliant and worth a try. We were losing hours daily to tackling fulfillment-related support requests after having a flash-sale deal go viral when it was picked up by affiliate publishers. (I know, it was a good problem to have.) Simplr saved us from Customer Support Hell, gave us our time back, and turned out to be BETTER at customer support than we were because they were way faster than us. For the price, you can't beat it. Both cheaper and better than hiring a VA. It's a dream come true.
We use Simplr to help us answer our customer service emails. They are amazing and SO helpful. They take around 80% of our tickets currently which has freed up so much of our internal customer service team's time to work on other aspects of the business. They are a wonderful team to work with and have great organizational processes that will allow them to succeed with any and all clients. All of the employee's are extremely kind, easy to partner with, quick learners and very efficient. They have made our lives so much easier, I definitely recommend Simplr!!
I was a bit anxious about letting the customer service for my store be provided by a 3rd party, but everything went well with Simplr. They understood my soap business, the types of questions we get and responded to my customers promptly, and with courtesy. BTW, love the dashboard! The customer insights were super helpful! Can't wait to see what the future holds :)
Acerca de esta aplicación
Fecha de lanzamiento
31 de agosto de 2018
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Chat , Informes y estadísticas de clientesCreada por Simplr Solutions
Acerca de Simplr Solutions
Aún no hay reseñas
5 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
450 Townsend Street, San Francisco, CA, 94107, US
Soporte técnico
Enviar un mensaje1-844-474-6757
hello@simplr.ai