Simplr.ai
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Simplr通过使用机器人、人类、AI和集成,帮助扩展支持中心,同时提高质量。
Simplr是现在CX时代的对话体验平台。该公司的AI启用的平台将聊天机器人和人类援助结合起来,提供即时可扩展的购物援助和客户支持。我们驱动消费者旅程中的客户互动,增加忠诚度、满意度和收入。 公司不再需要在削减成本与提高质量之间做出选择,因为有了Simplr,这两者都自然而然地发生。
- 在扩大的时间和渠道上吸引客户
- 消除招聘、培训和扩大支持代理的成本
- 通过我们始终在线的网络防止电子邮件积压,提高客户的LTV
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定价
外部费用可能由 Simplr Solutions 收取,不会计入您的 Shopify 发票。 详细了解
免费安装
Simplr按解决方案收费,没有最低限额或固定成本
免费安装
Simplr按解决方案收费,没有最低限额或固定成本
8 条评论
Easy setup of the app. Do note that for Simplr to help with your customer service, you will need a helpdesk software or just a gmail inbox. It was an extra but simple step to do that hookup.
As a new Shopify merchant, I can't wait to get my nights and weekends back. I was attracted by the pay-for-what-you-use model, 24 by 7 support and domestic U.S. agents.
I will follow up with more feedback after I get through the free trial.
Simplr has really allowed our business to grow and respond to our customers in a timely, human response. Amazing team, that really takes the time to embrace our mission and vision. The Service has Really allowed us to focus our energy on boosting sales and marketing without having to be bogged down with customer request. Very quality responses in a rapid time.
Before talking with Vincent from Simplr, I was hesitant to outsource my customer support to a robot human hybrid. After talking to Vincent, I was convinced it was brilliant and worth a try. We were losing hours daily to tackling fulfillment-related support requests after having a flash-sale deal go viral when it was picked up by affiliate publishers. (I know, it was a good problem to have.) Simplr saved us from Customer Support Hell, gave us our time back, and turned out to be BETTER at customer support than we were because they were way faster than us. For the price, you can't beat it. Both cheaper and better than hiring a VA. It's a dream come true.
We use Simplr to help us answer our customer service emails. They are amazing and SO helpful. They take around 80% of our tickets currently which has freed up so much of our internal customer service team's time to work on other aspects of the business. They are a wonderful team to work with and have great organizational processes that will allow them to succeed with any and all clients. All of the employee's are extremely kind, easy to partner with, quick learners and very efficient. They have made our lives so much easier, I definitely recommend Simplr!!
I was a bit anxious about letting the customer service for my store be provided by a 3rd party, but everything went well with Simplr. They understood my soap business, the types of questions we get and responded to my customers promptly, and with courtesy. BTW, love the dashboard! The customer insights were super helpful! Can't wait to see what the future holds :)