Simplr.ai
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Using bot, humans, AI, and integrations, Simplr helps scale support centers while improving quality.
Simplr is the conversational experience platform for the NOW CX era. The company’s AI-enabled platform unites chatbots and human assistance to deliver instantly scalable shopping assistance and customer support. We drive customer interactions throughout the consumer journey, increasing loyalty, satisfaction, and revenue. No longer do companies need to choose between cutting costs vs. improving quality because, with Simplr, both come naturally.
- Engage customers across expanded hours and channels
- Eliminate the costs of hiring, training, and ramping support agents
- Prevent email backlogs through our always-on network with increased customer LTV
定價
Simplr Solutions 可能另外收取費用，並開立 Shopify 以外的其他發票。 瞭解詳情
免費安裝
Simplr charges on a per-resolution basis, with no minimums or fixed costs
免費安裝
Simplr charges on a per-resolution basis, with no minimums or fixed costs
所有費用均以 USD 計價。 查看所有定價選項
8 則評價
Easy setup of the app. Do note that for Simplr to help with your customer service, you will need a helpdesk software or just a gmail inbox. It was an extra but simple step to do that hookup.
As a new Shopify merchant, I can't wait to get my nights and weekends back. I was attracted by the pay-for-what-you-use model, 24 by 7 support and domestic U.S. agents.
I will follow up with more feedback after I get through the free trial.
Simplr has really allowed our business to grow and respond to our customers in a timely, human response. Amazing team, that really takes the time to embrace our mission and vision. The Service has Really allowed us to focus our energy on boosting sales and marketing without having to be bogged down with customer request. Very quality responses in a rapid time.
Before talking with Vincent from Simplr, I was hesitant to outsource my customer support to a robot human hybrid. After talking to Vincent, I was convinced it was brilliant and worth a try. We were losing hours daily to tackling fulfillment-related support requests after having a flash-sale deal go viral when it was picked up by affiliate publishers. (I know, it was a good problem to have.) Simplr saved us from Customer Support Hell, gave us our time back, and turned out to be BETTER at customer support than we were because they were way faster than us. For the price, you can't beat it. Both cheaper and better than hiring a VA. It's a dream come true.
We use Simplr to help us answer our customer service emails. They are amazing and SO helpful. They take around 80% of our tickets currently which has freed up so much of our internal customer service team's time to work on other aspects of the business. They are a wonderful team to work with and have great organizational processes that will allow them to succeed with any and all clients. All of the employee's are extremely kind, easy to partner with, quick learners and very efficient. They have made our lives so much easier, I definitely recommend Simplr!!
I was a bit anxious about letting the customer service for my store be provided by a 3rd party, but everything went well with Simplr. They understood my soap business, the types of questions we get and responded to my customers promptly, and with courtesy. BTW, love the dashboard! The customer insights were super helpful! Can't wait to see what the future holds :)