‑ Customer Service ‑ Customer Service

by Simplr

Your 24/7 U.S. Sales and Customer Support Team... On Demand

5.0 of 5 stars(6 reviews)

Make more money

Drive more customers to checkout with rapid-fire, 24/7 pre-sales support.

Save and only pay for results

Simple flat fee of $2.25 per resolution - no contracts and no minimums!

Respond to customers instantly

Get set up within a few hours and achieve the fastest industry response time so customers aren’t left hanging

About ‑ Customer Service

⭐⭐⭐⭐⭐ “With the holidays coming up, man, sign up for this thing now. Save yourself some time. Make customers happier.” - Kurt Elster, Shopify Plus Expert and host of the Unofficial Shopify Podcast

Timely and empathetic customer service is an e-commerce brand’s most valuable asset. It creates superfans, increases revenue, and gives small businesses a competitive edge over the retail behemoths.

Customers love your store, but are you able to deliver a knockout customer experience every single time without stretching all your resources (and your sanity)? If not, Simplr is here to help.

“Using Simplr freed up 10 hours a week - now we can focus more on high-level initiatives like strategic planning, future growth, adding products to our catalog, customer and client engagement and giving back” - StethoHope

What is the customer service app? is an AI powered outsourced customer service solution built specifically for e-commerce. It’s the perfect fusion of both worlds: Our AI drives speed and consistency, while our human Simplr specialists maintain quality, add empathy and a connection to the conversations. For the first time, merchants have access to an on-demand, high-quality customer support that’s scaled to the size (and budget) of small and high-growth Shopify Plus stores.

How it works?

Quick set up: Our solution works with your existing tools and channels. We analyze and curate all your historical tickets. Your customer service can be up and running within a few hours of downloading the Simplr app and answering a few simple questions.

Delight your customers: We use knowledge from your past customer questions & answers to ensure your new customers get the right answers with speed, precision and empathy. The Simplr platform leverages machine learning to answer the most common questions that your customers ask.

“Our main goals are response time and quality of customer interaction. Working with Simplr helped in such a tremendous way. It enabled us to never lose that quality.” - Thursday Boot Company

Simplr + Shopify = Happy customers

Merchants who already use Shopify can rely on Simplr to address order-related customer inquiries like order status, shipment tracking, cancellations and refunds. Merchants can customize their experience with Simplr, so that we can handle as much (24/7) or as few of their customer questions (only nights and weekends) as they wish.

“One of the great things about working with Simplr is that we can offer our customers off-hours coverage without impacting our internal staff. We know that Simplr is going to be there for extended hours into the evenings and on holidays responding to our customers.” - Blinq and Bulq | Optoro

Download the app and answer a few questions to sign up for a free tri

Integrates with

  • Zendesk,
  • Intercom,
  • Desk,
  • Facebook Messenger,
  • Gorgias

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See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

$2.25 per ticket resolution

Overall rating
5.0 of 5 stars
Based on 6 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews

TSHD LifeStyle™ Shoppe

Outsourcing customer service to professionals is a big help to any merchant, no matter how many or few customers you have. My business is in launch phase. I used Simplr to handle site visitors my first weekend. Just knowing that part was taken care of allowed me to focus my attention on other matters. Nilesh was great when helping me get my end of the set up process done quickly. Everyone I spoke with was friendly and helpful. They delivered customer service. Highly recommended.


Simplr has really allowed our business to grow and respond to our customers in a timely, human response. Amazing team, that really takes the time to embrace our mission and vision. The Service has Really allowed us to focus our energy on boosting sales and marketing without having to be bogged down with customer request. Very quality responses in a rapid time.


Before talking with Vincent from Simplr, I was hesitant to outsource my customer support to a robot human hybrid. After talking to Vincent, I was convinced it was brilliant and worth a try. We were losing hours daily to tackling fulfillment-related support requests after having a flash-sale deal go viral when it was picked up by affiliate publishers. (I know, it was a good problem to have.) Simplr saved us from Customer Support Hell, gave us our time back, and turned out to be BETTER at customer support than we were because they were way faster than us. For the price, you can't beat it. Both cheaper and better than hiring a VA. It's a dream come true.