Simplr.ai

Simplr.ai

Free to install. Additional charges may apply.
Rating (5.0)
Reviews

About this app

Launched

August 31, 2018

Languages

English

Using bot, humans, AI, and integrations, Simplr helps scale support centers while improving quality.

Simplr is the conversational experience platform for the NOW CX era. The company’s AI-enabled platform unites chatbots and human assistance to deliver instantly scalable shopping assistance and customer support. We drive customer interactions throughout the consumer journey, increasing loyalty, satisfaction, and revenue. No longer do companies need to choose between cutting costs vs. improving quality because, with Simplr, both come naturally.

Simplr is the conversational experience platform for the NOW CX era. The company’s AI-enabled platform unites chatbots and human assistance to deliver instantly scalable shopping assistance and customer support. We drive customer interactions throughout the consumer journey, increasing loyalty, satisfaction, and revenue. No longer do companies need to choose between cutting costs vs. improving quality because, with Simplr, both come naturally. more
  • Engage customers across expanded hours and channels
  • Eliminate the costs of hiring, training, and ramping support agents
  • Prevent email backlogs through our always-on network with increased customer LTV

Pricing

External charges may be billed by Simplr Solutions separately from your Shopify invoice. Learn more

Free to install

Simplr charges on a per-resolution basis, with no minimums or fixed costs

Free to install

Simplr charges on a per-resolution basis, with no minimums or fixed costs

All charges are billed in USD. See all pricing options

8 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
August 31, 2018

Easy setup of the app. Do note that for Simplr to help with your customer service, you will need a helpdesk software or just a gmail inbox. It was an extra but simple step to do that hookup.

As a new Shopify merchant, I can't wait to get my nights and weekends back. I was attracted by the pay-for-what-you-use model, 24 by 7 support and domestic U.S. agents.

I will follow up with more feedback after I get through the free trial.

Playfood Cat
United States
About 5 years using the app
October 4, 2018

Simplr has really allowed our business to grow and respond to our customers in a timely, human response. Amazing team, that really takes the time to embrace our mission and vision. The Service has Really allowed us to focus our energy on boosting sales and marketing without having to be bogged down with customer request. Very quality responses in a rapid time.

StethoHope
United States
Over 2 years using the app
September 29, 2018

Before talking with Vincent from Simplr, I was hesitant to outsource my customer support to a robot human hybrid. After talking to Vincent, I was convinced it was brilliant and worth a try. We were losing hours daily to tackling fulfillment-related support requests after having a flash-sale deal go viral when it was picked up by affiliate publishers. (I know, it was a good problem to have.) Simplr saved us from Customer Support Hell, gave us our time back, and turned out to be BETTER at customer support than we were because they were way faster than us. For the price, you can't beat it. Both cheaper and better than hiring a VA. It's a dream come true.

Ethercycle
United States
Over 1 year using the app
January 2, 2019

I use these guys for my customer service and it has been a FANTASTIC experience.

They're top knotch, incredibly smart, and extremely resourceful in how they manage to help customers. Even better, they've been very helpful and willing to answer any questions I've had through this process.

The best way to describe it is that Simplr is a 'set it and forget' system. You set it up, and then can move on to the next thing because Simplr takes care of the rest and does it well for you

gadgetplaceco
Canada
Over 1 year using the app
January 17, 2019

We use Simplr to help us answer our customer service emails. They are amazing and SO helpful. They take around 80% of our tickets currently which has freed up so much of our internal customer service team's time to work on other aspects of the business. They are a wonderful team to work with and have great organizational processes that will allow them to succeed with any and all clients. All of the employee's are extremely kind, easy to partner with, quick learners and very efficient. They have made our lives so much easier, I definitely recommend Simplr!!

BootayBag
United States
8 months using the app

About this app

Launched

August 31, 2018

Languages

English

Built by Simplr Solutions

About Simplr Solutions

No reviews yet

5 years building apps for the Shopify App Store

450 Townsend Street, San Francisco, CA, 94107, US

Support

Send a message

1-844-474-6757

hello@simplr.ai