Simply Shipping Protection , 130 avis

Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"

App does not work properly with ReCharge.

Many attempts to get support.

Emails take days to get a response, with no solution offered.

I have been a long time customer and the support has been absolutely terrible for the last year or so and i am tired of begging for support. I would look elsewhere.

Was good when I started using it but the support has been unresponsive for days, ive had it installed for 5 days so far and support is not there for 4 days. Claim page is non existent and they are not helping on getting it to show up. We are currently looking for other options where support is more available. I would keep on looking if you think you are going to need help with the support aspect or a claim page.

This app totally messed up our cart during Black Friday and they won't respond! They won't refund us either. Simply no response at all. The app won't allow the customer to decline the insurance. Very frustrated since they wont respond to us - we have tons of customer complaints and who knows how many just didn't check out. Extremely frustrated.

Percent rules do not work. They have some limitation that makes the highest you can charge $68.99. They will ask you to use flat rate rule. So prepare to make dozens of rules just to get this app to work. Doesn't seem the care about fixing the code errors.