Simply Shipping Protection

Although I have no experience using the app yet, I used chat to help figure it out and John Dee was very helpful in explaining the process of approving a claim and getting our customer refunded for their lost package.

Nice app and Thanks Kinjal to help to solve the issues for my sites. Very good!

This app is great and the customer service is so seamless. He also responds on time when I need him and fixes my problems asap. Would highly recommend every e-commerce store to use this app for shipping insurance.

Amazing app. It does exactly what it needs to and customer support is always attentive and very responsive.

Ok this app is amazing! It solved my unique problem which I will explain below. But before I do I want to mention how quickly this team was able address my issues with migrating to the new 2.0 Shopify theme and make any edits to the app. I use this app to mitigate lost or stolen packages not as insurance in the normal sense. I decided against the insurance route because people will cheat the system. Most of my sales are for bulk orders for weddings that are large. The smaller orders are usually samples which most people dont care about insuring. I charge $10 for "shipping protection". So the $10 really only covers the cost of adding "Signature Required" on the label so we can insure the packages will not get lost or stolen if they are delivered directly to the customers hands and they need to sign for it. This app has solved this problem for me seamlessly!

New to the app, had to choose between 3 different ones to use for my store but in the end I choose this one. Instantly I had a javascript/code error and app didn't work at all.

I Reached out by their support ticket and got a answer very fast and the engineers started working on the fix for me on my Shopify store immediately.

10/10 support.

Every ecomm store should install this app. I wish we had turned it on sooner! It's very easy to use, it took about 15 minutes to set up including asking support for help with the design. Support responds almost instantly every time, and they have a solution for every issue or question that comes up. Having this additional revenue to help offset the cost of lost and damaged inventory is huge for a small business.

Excellent Application and great support. Essential for online shopping in todays e-commerce setting.

The APP was great to use and helped us earn a lot of extra money, the staff were very communicative and prompt in resolving issues

Very good app, working perfectly, the support very quick and helpful. If you looking for this kind of app for your shop, this is it. Highly recommended.