Simply Shipping Protection

Amazing! I cannot say enough good things about this app and the customer service is always at your finger tips! 2020 was an awful year for shipping issues and being able to take care of my customers issues in house is worth every penny of a monthly charge. The revenue no longer pads someone else pockets, but lets us keep our own customers happy in house and in a timely manner. The customer can make a quick claim, we then do our side of the investigating the issue with our close carrier reps and can get the issue resolved. It is so simple. will be a long time forever customer!

We enjoy this app. It provides customers with added protection for shipping without all of the other fees that other insurance providers have. Customer service is great!

Great app and the customer support team is even better. Used this to replace Route and definitely do not regret it!

Amazing app. It does exactly what it needs to and customer support is always attentive and very responsive.

We've been on the hunt for an app that does just this for a while, this app does exactly what we need it to do. Nitesh and the rest of the team are eager to help and will be there even during late hours. Certainly recommend it.

Although I have no experience using the app yet, I used chat to help figure it out and John Dee was very helpful in explaining the process of approving a claim and getting our customer refunded for their lost package.

Haven't had the best experience with 'Route' shipping protection and was looking for an app where we can still offer package protection and keep the money so that we actually make a profit, rather than 'Route' making a profit off of our customers. Wasn't quite working how we wanted to at first, but I contacted their support chat and 'John' was a huge help, he was very responsive and did some changes to get it working just right. Now works just how it did with 'Route' but we get the protection money and have full control over the process! W00t for making some profits!

My software can't be used, customers can't use this service, the first contact customer service can't give a solution, they will say that the service will be updated, the second time I contact customer service, there is no reply .After a short period of time, the account manager found me. With his help, I solved the problem smoothly and in a timely manner, and now I can use it normally.

Instant revenue the second a sale came through. its super easy and the customer service helped fix the issue I had

I've been using this app for a few months now. It was very easy to install and understand and I would definitely recommend it. :) - Updated to add that the customer service is top notch. I had an issue with the new 2.0 theme and John fixed it right away. Seriously, this is one of the best apps I have found on Shopify.