评论 (130)

整体评分
4.2
每个评分等级的数量
  • 91% 的评分是 5 星
  • 3% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 5% 的评分是 1 星
2021年12月27日

Amazing! I cannot say enough good things about this app and the customer service is always at your finger tips! 2020 was an awful year for shipping issues and being able to take care of my customers issues in house is worth every penny of a monthly charge. The revenue no longer pads someone else pockets, but lets us keep our own customers happy in house and in a timely manner. The customer can make a quick claim, we then do our side of the investigating the issue with our close carrier reps and can get the issue resolved. It is so simple. will be a long time forever customer!

MOD Boutique
美国
10个月 人在使用应用
2022年7月14日

We enjoy this app. It provides customers with added protection for shipping without all of the other fees that other insurance providers have. Customer service is great!

Velvet Fawn
美国
10个月 人在使用应用
2022年5月12日

Great app and the customer support team is even better. Used this to replace Route and definitely do not regret it!

Detour Sunglasses
美国
9个月 人在使用应用
2022年9月30日

Amazing app. It does exactly what it needs to and customer support is always attentive and very responsive.

Sobe Tan
美国
9个月 人在使用应用
2021年2月9日

We've been on the hunt for an app that does just this for a while, this app does exactly what we need it to do. Nitesh and the rest of the team are eager to help and will be there even during late hours. Certainly recommend it.

DailySale
美国
8个月 人在使用应用
2022年5月20日

Although I have no experience using the app yet, I used chat to help figure it out and John Dee was very helpful in explaining the process of approving a claim and getting our customer refunded for their lost package.

Nurture Soap Making Supplies
美国
7个月 人在使用应用
2021年3月5日

Haven't had the best experience with 'Route' shipping protection and was looking for an app where we can still offer package protection and keep the money so that we actually make a profit, rather than 'Route' making a profit off of our customers. Wasn't quite working how we wanted to at first, but I contacted their support chat and 'John' was a huge help, he was very responsive and did some changes to get it working just right. Now works just how it did with 'Route' but we get the protection money and have full control over the process! W00t for making some profits!

VampireFreaks
美国
7个月 人在使用应用
编辑时间:2022年6月23日

My software can't be used, customers can't use this service, the first contact customer service can't give a solution, they will say that the service will be updated, the second time I contact customer service, there is no reply .After a short period of time, the account manager found me. With his help, I solved the problem smoothly and in a timely manner, and now I can use it normally.

LesDiy
中国
7个月 人在使用应用
2023年4月17日

Instant revenue the second a sale came through. its super easy and the customer service helped fix the issue I had

The Wanderheart Project
美国
7个月 人在使用应用
编辑时间:2021年11月24日

I've been using this app for a few months now. It was very easy to install and understand and I would definitely recommend it. :) - Updated to add that the customer service is top notch. I had an issue with the new 2.0 theme and John fixed it right away. Seriously, this is one of the best apps I have found on Shopify.

Crazoulis Glitter & Craft Supplies
加拿大
7个月 人在使用应用