Overall rating
4.3
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration and management, praising its user-friendly interface and automatic setup. It's recognized for boosting net sales by adding an insurance product to the offerings. The app allows in-house claims processing, giving merchants more control. The support team is commended for their quick responses and problem-solving skills. Merchants report saving money, increasing order value, and offsetting the cost of lost or damaged inventory. The app also offers customization to fit specific business needs and has successfully replaced other insurance providers.

May 1, 2023

This app has been exactly what we needed! Super easy to set up and customize and the customer service is top notch. Highly recommend!!!

Kantha Bae
United States
10 months using the app
June 16, 2023

Great customer service! Very reponsive and helpful! Thanks so much John for all your help with adding the disclaimer on my new published theme!

Rock 'N Karma
Canada
About 1 year using the app
July 20, 2023

Every single store should have this app, its a no brainer. You can instantly add 1.5-3% in revenue and/or pure profit. 95% of my customers keep the shipping protection in their cart and based on the product and location, I choose whether or not to actually purchase shipping protection when purchasing the shipping label. Typically it only costs 1% of the total value to actually insure packages so you're still adding profit that can offset your transaction fees! I wish I started using this app sooner!

AutoLEDTech.com
United States
23 days using the app
August 8, 2023

Great customer service. Ran into a bug with the code and support was able to come in and fix it without any issue!

Eliottmen
United States
26 days using the app
November 6, 2023

The app works perfectly and the customer team is helpful.

Mi in Me
Switzerland
10 days using the app
June 27, 2023

Excellent customer service. They went above and beyond to help us integrate this app on our website. It works seamlessly now, thanks to their team! It's simple and easy to use.

Healthy Bones Co.
United States
28 days using the app
July 11, 2023

Cool app, Greate customer service! they answered fast and solved my problem, and don't even have the premium plan yet.

The Sale Sisters
United States
About 16 hours using the app
May 28, 2021

App works great and helps generate additional revenue while giving our customers extra assurance during the shipping process. Customer service was great, even reaching out just to make sure we were happy with everything shortly after the install. Wish we would have found this sooner!

NorthWood Distributing
United States
Over 2 years using the app
Edited February 8, 2021

Amazing customer service!! They were very quick to respond and help me set up the app in my Shopify store. Thank you John and Nitesh! Both of you did an outstanding job, and I truly appreciate your kindness and willingness to help me with the setup. I would definitely recommend this app; especially over Route Insurance. This app gives you, the store owner, control over your claims processing - whether you wish to send a replacement order or refund your customers. Other insurance apps make those decisions for you and it causes a lot of confusion in your bookkeeping, and it always seemed to take them a long time to make the decision to either generate another invoice for a replacement order or refund the customer causing them to become upset because of the delayed time. The delays caused my store to lose future repeat customers. Now, I'm able to handle it all myself, make my own decisions and process the replacement orders or refunds in a timely manner.

Berkshire and Way
United States
Over 2 years using the app
April 20, 2023

The Simply Insurance Shopify app is an excellent tool for e-commerce store owners to seamlessly integrate a variety of insurance products, including life, health, and pet insurance, into their Shopify store. With a user-friendly interface and easy management of insurance products, customers can easily purchase policies through the store, while competitive rates and reliable coverage options provide a seamless shopping experience. Furthermore, Simply Insurance's excellent customer support and positive user feedback make it a top choice for Shopify users looking to provide their customers with reliable and affordable insurance options.

Baltini
United States
Over 2 years using the app