Simply Shipping Protection

Edit: almost a year later and every time we update our theme this app breaks our cart again. Today, the problems don't prevent checout but it does things like hide the products in the cart so you can't see them. This app is complete trash.

This app totally messed up our cart during Black Friday and they won't respond! They won't refund us either. Simply no response at all. The app won't allow the customer to decline the insurance. Very frustrated since they wont respond to us - we have tons of customer complaints and who knows how many just didn't check out. Extremely frustrated.

Works perfectly on our site and the team have been incredibly responsive and supportive to help with integration. Highly recommend!

July 22/24

Still no response. Worst support ever.

May 27/24

Update:

After a call with the dev team 6 weeks ago, I was told to expect a fix in a week or two...

Six weeks later, no sign of live whatsoever.

They don't answer emails, they obviously don't care about their users.

If I could give zero stars I would.

Feb 16/24
App does not work properly with ReCharge.

Many attempts to get support.

Emails take days to get a response, with no solution offered.