Simply Shipping Protection

Been waiting for a response for 2 days now, the app is not working properly anymore.

Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"

We recently switched from Route Purchase Protection to using this app instead. We have started on the Free plan just to try it out but so far, the experience has been great! The support team is very responsive, usually responding within 24h and having the issue fixed in 24-48h. Despite not being on a paid plan, they've offered extensive help to our team.

We will be upgrading our plan next month for a product launch and looking forward to seeing how well it works on a larger scale.

App does not work properly with ReCharge.

Many attempts to get support.

Emails take days to get a response, with no solution offered.

I have been a long time customer and the support has been absolutely terrible for the last year or so and i am tired of begging for support. I would look elsewhere.