Simply Shipping Protection

Been waiting for a response for 2 days now, the app is not working properly anymore.

Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"

May 27/24

Update:

After a call with the dev team 6 weeks ago, I was told to expect a fix in a week or two...

Six weeks later, no sign of live whatsoever.

They don't answer emails, they obviously don't care about their users.

If I could give zero stars I would.

Feb 16/24
App does not work properly with ReCharge.

Many attempts to get support.

Emails take days to get a response, with no solution offered.

I have been a long time customer and the support has been absolutely terrible for the last year or so and i am tired of begging for support. I would look elsewhere.

Great app with good customer service!