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This app is very useful for tracking costs which is an essential part of running a business. The customer service is excellent - Sam always responds quickly and provides assistance as well as honest insights on improvements he wants to make to the app.
The reason for the 4 star review is simply because the app is quite manual if you don't have access to bulk pricing spreadsheets etc. Also, I have to put in the shipping cost for each order manually as the price is different for most items, this can be a bit time consuming.
Overall, the price and customer service provided definitely makes up for any short falls in terms of usability.
Ultimately it's a mediocre solution for a major failing of Shopify. No cost of goods.
It offered reporting, which we don't use, and it lacks the ability to adjust the COG when new inventory is purchased.
It works for now, but we are quickly outgrowing the $4.99 a month value.
Fills the COGS gap that shopify does not offer and does not intend to offer. A must have for inventory managment and cost reporting. Brilliant!
First time I installed it, it did not work. Left feedback and then support contacted me. Apparently they were fixing the servers. Then I went back and installed it again. It worked this time and I was able to download the template csv so I can upload the COGS.
Bulk upload status email was in spam folder.
Other than that, app works fine and developer is on point in support. Numbers are correct. Everything works fine. Although, it would be good to be able include fees we incur from other marketplace like eBay, Amazon, PayPal, etc. But even without it, you can still manually calculate it with the help of this app (get the total profit the app gives you and subtract the marketplace fees from it).
Maybe if we had more sales, we might use this but right now a simple excel sheet with formulas are easier.
Formulas seem to be incorrect and the numbers dont add up
Seems pretty good but no customer service available what so ever, so I'm not able to get any support for the questions I have.
Hi there, I am so sorry for the experience you had with our support. We always make sure we reply merchants support requests within 24 hours. In your particular case, I don't seems to have any record of support request originated from your store, therefore I am not able to provide any assistant. You can always contact us at support@zapfor.com. I hope you give us another chance.
I've had this app for about an hour, and I have already found SO much value in it. It offers things that you would expect would be standard in Shopify reporting, but is missing. I thought I was going to have to pay $100 a month to get an inventory app that would provide me this information, so I am SO glad someone referred me to this app. THANK YOU for developing this key to financial clarity for our businesses!
I took the time to update the cost for each item in my store, and the profit margin on the dashboard didn't adjust. Not to mention, they require the margins to be fixed to 0-100% markup, but some industries have a 3-500% markup. This makes their app not useful for all markets.
What a waste. The app didn't calculate our costs to ship orders that qualified for free shipping using 3rd party apps to print the shipping labels.
I like the app just wish there was an option to get Google Ads charges as you do for FB. The rest of the feature are ok.
Hi there, that's something we are working on. Will definitely keep you updated when it is ready :)