SearchGro: Search & Filter

Great free app with excellent support – but search accuracy could improve

For a free app, this is fantastic. It’s fully customizable, and the support is truly first-class.

Our only issue is with the search functionality. The results aren’t always 100% accurate. For example, we sell video games, and if you search for "Unreal," it will show Unreal 2 and Unreal Tournament. However, if you search for "Unreal Tournament," it will omit Unreal 2, while also showing unrelated titles.

This means that unless a customer searches for either a very specific title or a broad term, they might miss relevant products.

Aside from this, it’s a five-star app.

I must be the customer from Hell! I asked Customer Support if this app could achieve what I needed. I spoke (via email) to Ajit. He could tell I was struggling to understand the installation instructions (I'm a shopkeeper, not a Techy), so he offered to do the installation for me.

Fantastic! But I didn't realise the wide range of options this app provides. I must have gone back to him at least 6 times asking for amendments/deletions/relocations etc. And every time it was Ajit that replied, very patiently, and every time he did exactly what I asked of him.

I really felt very guilty doing this because was doing it all for free, including the app itself.

In the end, the app worked exactly as I wanted and I have nothing but praise for the support I received.

Download this with confidence that you won't be alone. 5 Star Service. 5 Star App.

actually a great app just missing currency conversion based on customers ip, can only show the stores base currency, which is a shame as its right up there with the paid search apps, hopefully they sort this soon