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This will be the first 1 star review we have ever left for an application. We work great with many other organized applications on Shopify. We were approached by the programmers of this application in the beginning stages of their application, and tried to work with them on issues we were having with their software.
Since the very beginning they were slow to fix issues, and the application was not even working properly for the 2-3 months. Please keep in mind during the down time, we were still on their pay subscription. After updates were made, we would provide feedback on what features needed to be modified or added. Each time it we would receive some sort of attitude from the developer.
Technical support was extremely unprofessional and unpleasant to deal with. They definitely have the attitude you owe them every time you ask for support or changes. Eventually we decided to move on as it was just taking too long to get things done.
Before uninstalling the application we noticed many of the features we mentioned were now available and the application was working much better, but still has some bugs and aesthetic issues. But here is the best part. After most of the issues were fixed, their team made us feel we owe it to him to keep the application, that they programmed all the fixes for us. Are you serious? The fixes we mentioned would help your existing clients and future clients when using your product, not just us! I highly doubt they created this application for one single user.
In all, the application is actually better than than before, but I wish you luck with support.
Works well and serves our needs well, if you have any issues the support is great which makes the app very stable and useful.
We’re always happy to help!
- Wholesale Helper Team
Simple, to the point and had great customer service and walk through. Perfect.
the app works very good and the support was fast to solve my problems, if you are looking for a reorder app this is the one...
We're using this app in conjunction with some other wholesale apps and overall the experience has been going very well. Jawad and the rest of his team have been incredibly helpful!
Easy to use. Quick support for a custom solution.
Very helpful, has all the features we need to keep our store streamline and working well and the customer assistance is second to none.
Great app and great response from the development team on some features requests and customizations.
The support was essentially real time which is more than we could ever ask for.
I would highly recommend them!!!
Seth did a great job setting up our order form. We needed some custom formatting for displaying available inventory, and he did a great job working to get that done. We are very happy with the app, and know that our wholesale customers will be as well, once our new site launches in December. Would highly recommend, and will be looking to Seth and his team again in the future.
These guys build terrific, problem-solving apps, but their customer service is even better. They really go the extra mile to do all the extras for you and your business. REALLY impressed. I use both their one page form app and also their wholesale pricing app. Happy I found them!