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This app takes a little bit of time to get used to but the features are robust and the support team is wonderful! The app is totally worth it and I think it will help me so much with our orders.
Glad we could help with your orders!
- Wholesale Helper team
We first tried to make a b2b webshop with another platform but found out that that wasn't ok for us. So we went to shopify and found the apps of Wholesale Helper. These are great apps working very well for us. The team is great; they are always very much willing to help and are able to solve the issues we had and customization we needed for our webshop. So many compliments for them!
So happy to see you are using Wholesale Order Form and that it has been working great!
- Wholesale Helper Team
Fantastic App, exactly what we are looking for! Also great customer service, super fast response time, and very fast to help me fix issues I had!
Support is slow and we often wait for 30minutes to even receive a response.
It appears support is subcontracted and the attitude of support staff show a lack of interest in resolving matters. (Jawad Arshad)
Feedback is promised but never provided.
'Select Product Category' in the top bar can't be sorted manually. It automatically sorts A-Z. We have +120 Collection to Select from.
We run a large Food and Drink store ±3 500 products and our main line of business is Fresh Produce.
Due to A-Z listing, we can't list our highest rated collections at the top of the drop-down and lowest-selling collections at the bottom of the dropdown.
I requested for the Order form app Columns to be adjusted, received no feedback, this can't be done with the 'Customize Store Forefront' options.
Very good application, looking forward to updating more styles，Customer service replies quickly，good!
Awesome to hear! New order form design just added too :)
Seth and his team have been great in not only helping implement the form (which is a great addition to our store and have had customers rave about it), but also helping us provide customizations for a reasonable price, all with great, fast. and friendly service.
Highly recommend the product to anyone looking to boost customer satisfaction.
This will be the first 1 star review we have ever left for an application. We work great with many other organized applications on Shopify. We were approached by the programmers of this application in the beginning stages of their application, and tried to work with them on issues we were having with their software.
Since the very beginning they were slow to fix issues, and the application was not even working properly for the 2-3 months. Please keep in mind during the down time, we were still on their pay subscription. After updates were made, we would provide feedback on what features needed to be modified or added. Each time it we would receive some sort of attitude from the developer.
Technical support was extremely unprofessional and unpleasant to deal with. They definitely have the attitude you owe them every time you ask for support or changes. Eventually we decided to move on as it was just taking too long to get things done.
Before uninstalling the application we noticed many of the features we mentioned were now available and the application was working much better, but still has some bugs and aesthetic issues. But here is the best part. After most of the issues were fixed, their team made us feel we owe it to him to keep the application, that they programmed all the fixes for us. Are you serious? The fixes we mentioned would help your existing clients and future clients when using your product, not just us! I highly doubt they created this application for one single user.
In all, the application is actually better than than before, but I wish you luck with support.
We discussed some changes for 4 Weeks now. The different changes were made, but always in different versions of the Theme. We can't change any of the mistakes because we don't have access to the App's code. Response time to our Mails is horrifying 2 Days. Thats not professional work and we are forced to write such a review because we don't get any response at all.
The requested changes we had were on some issues with standard functionalities that are usual and necessary in the App. They should be implemented by the App support by default and not only mentioned by us. We didn't have any major changes but simple changes already take so long to be implemented. Our going live depends on this app and is delayed several times. Since there are no similar Apps were fully depending on the support and the implementation of the changes. Please contact us and fix open issues asap.
Sincere apologies on the inconveniences you ran into. Your feedback is really valuable to us.
We understand that a lot of businesses depend on us to respond and deliver in a timely fashion, as they have deadlines to meet to keep their businesses running efficiently. Rest assured though, that this is not a norm here. We were in the process of launching the latest version of our products to better meet the expectations of our valued customers such as yourself, being a small business, we had to leverage our support staff to get the project across the finish line. This may have led to delays in responses that you experienced. We had an understanding about the bugs and issues you'd been running into, but a more sustainable fix for that had been the early launch of the revamped version of our Order Form.
I believe, after a couple of days of inconvenience our support staff and technical teams did bring themselves up to speed on your concerns and have helped you mitigate all of them. If you are satisfied by our product and services thus far then please do update us of your latest feedback simply by updating the current Review. Please keep us posted on any further concerns you might have, rest assured that our staff is here to assist you further.
This is the second app we have used with these guys and once again the support couldn't have been better! Very quick to respond and sorted out a minor issue on my site in a few minutes. The app solves a number of problems we had with B2B ordering.
Wir haben lange nach einer B2B-Lösung gesucht und dachten mit Wholesale Order Form & ReOrder die perfekte Lösung gefunden zu haben. Aber leider läuft die App nicht reibungslos und auch nach 2 Wochen hat sich nichts verbessert. Im Gegenteil, je mehr man den Kundenservice kontaktiert, desto mehr Fehler treten im Nachgang auf. Auch wenn der Kundenservice schnell reagiert und bemüht ist, aber wirklich sauber und zuverlässig ist die App keinesfalls. Der Checkout funktioniert nicht sauber, die Mindestmengen funktionieren nicht sauber (Varianten-Artikel werden grundsätzlich nicht unterstützt) etc. Alles sehr mühselig.
Zwei Punkte vergebe ich aufgrund des schnellen Kundenservices, aber da nach 2 Wochen die App immer noch nicht läuft, kann ich diese nicht besser bewerten. Ich schaue mir das diese Woche noch an, ansonsten weichen wir auf eine andere App aus.
Update: Kundensupport hat sich nach meiner Bewertung bemüht, das Problem zu beheben. Nun funktioniert der Shop gar nicht mehr, weil sie es irgendwie geschafft haben, den "Buy Button" zu löschen. Es ist Wochenende und daher ist auch keine Hilfe in Sicht. Daher nur noch ein Stern!
Nachtrag: Nach 1 Monat wird es schlimmer. Auf einmal können Kunden versandkostenfrei bestellen, obwohl diese 5% betragen. Customer Support ist langsam und die B2B-App nicht funktionsfähig.