Wholesale Order Form & ReOrder

This app disbaled our Wholesale store, and no one from the app developers communicated with us despite us requesting assistance. One of our other app providers had to assist us in order to get the problem resolved and get our wholesale store back up and running. Very disappointing customer service and support.

There is no free plan, like it says on this page. You see that after downloading the app!

Each time we have a launch on our Wholesale site, this order form will fail to load. If we come back to it later, after the traffic has died down it will work, but what's the point if this app doesn't work when we need it the most.

Never works. Not recommended.

This will be the first 1 star review we have ever left for an application. We work great with many other organized applications on Shopify. We were approached by the programmers of this application in the beginning stages of their application, and tried to work with them on issues we were having with their software.

Since the very beginning they were slow to fix issues, and the application was not even working properly for the 2-3 months. Please keep in mind during the down time, we were still on their pay subscription. After updates were made, we would provide feedback on what features needed to be modified or added. Each time it we would receive some sort of attitude from the developer.

Technical support was extremely unprofessional and unpleasant to deal with. They definitely have the attitude you owe them every time you ask for support or changes. Eventually we decided to move on as it was just taking too long to get things done.

Before uninstalling the application we noticed many of the features we mentioned were now available and the application was working much better, but still has some bugs and aesthetic issues. But here is the best part. After most of the issues were fixed, their team made us feel we owe it to him to keep the application, that they programmed all the fixes for us. Are you serious? The fixes we mentioned would help your existing clients and future clients when using your product, not just us! I highly doubt they created this application for one single user.

In all, the application is actually better than than before, but I wish you luck with support.

Wir haben lange nach einer B2B-Lösung gesucht und dachten mit Wholesale Order Form & ReOrder die perfekte Lösung gefunden zu haben. Aber leider läuft die App nicht reibungslos und auch nach 2 Wochen hat sich nichts verbessert. Im Gegenteil, je mehr man den Kundenservice kontaktiert, desto mehr Fehler treten im Nachgang auf. Auch wenn der Kundenservice schnell reagiert und bemüht ist, aber wirklich sauber und zuverlässig ist die App keinesfalls. Der Checkout funktioniert nicht sauber, die Mindestmengen funktionieren nicht sauber (Varianten-Artikel werden grundsätzlich nicht unterstützt) etc. Alles sehr mühselig.
Zwei Punkte vergebe ich aufgrund des schnellen Kundenservices, aber da nach 2 Wochen die App immer noch nicht läuft, kann ich diese nicht besser bewerten. Ich schaue mir das diese Woche noch an, ansonsten weichen wir auf eine andere App aus.
Update: Kundensupport hat sich nach meiner Bewertung bemüht, das Problem zu beheben. Nun funktioniert der Shop gar nicht mehr, weil sie es irgendwie geschafft haben, den "Buy Button" zu löschen. Es ist Wochenende und daher ist auch keine Hilfe in Sicht. Daher nur noch ein Stern!
Nachtrag: Nach 1 Monat wird es schlimmer. Auf einmal können Kunden versandkostenfrei bestellen, obwohl diese 5% betragen. Customer Support ist langsam und die B2B-App nicht funktionsfähig.