Wholesale Order Form & ReOrder , 134 則評價
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Very good application, looking forward to updating more styles，Customer service replies quickly，good!
Awesome to hear! New order form design just added too :)
Best customer support experience I have had with a shopify app. Their team always responds quickly and was able to work with our complex theme and wholesale options. Highly recommended if you need a bulk order page with custom options.
Fantastic app with great customer service. Very easy to use, and is the perfect way to help customers find the products they're looking for without searching through every product. This is one of the best and most helpful apps I've used so far, and I highly recommend it to all ecommerce shopify users!
Searched Shopify and found this app to work perfectly. Their support also helps to install app in the theme.
Support is slow and we often wait for 30minutes to even receive a response.
It appears support is subcontracted and the attitude of support staff show a lack of interest in resolving matters. (Jawad Arshad)
Feedback is promised but never provided.
'Select Product Category' in the top bar can't be sorted manually. It automatically sorts A-Z. We have +120 Collection to Select from.
We run a large Food and Drink store ±3 500 products and our main line of business is Fresh Produce.
Due to A-Z listing, we can't list our highest rated collections at the top of the drop-down and lowest-selling collections at the bottom of the dropdown.
I requested for the Order form app Columns to be adjusted, received no feedback, this can't be done with the 'Customize Store Forefront' options.
We discussed some changes for 4 Weeks now. The different changes were made, but always in different versions of the Theme. We can't change any of the mistakes because we don't have access to the App's code. Response time to our Mails is horrifying 2 Days. Thats not professional work and we are forced to write such a review because we don't get any response at all.
The requested changes we had were on some issues with standard functionalities that are usual and necessary in the App. They should be implemented by the App support by default and not only mentioned by us. We didn't have any major changes but simple changes already take so long to be implemented. Our going live depends on this app and is delayed several times. Since there are no similar Apps were fully depending on the support and the implementation of the changes. Please contact us and fix open issues asap.
Sincere apologies on the inconveniences you ran into. Your feedback is really valuable to us.
We understand that a lot of businesses depend on us to respond and deliver in a timely fashion, as they have deadlines to meet to keep their businesses running efficiently. Rest assured though, that this is not a norm here. We were in the process of launching the latest version of our products to better meet the expectations of our valued customers such as yourself, being a small business, we had to leverage our support staff to get the project across the finish line. This may have led to delays in responses that you experienced. We had an understanding about the bugs and issues you'd been running into, but a more sustainable fix for that had been the early launch of the revamped version of our Order Form.
I believe, after a couple of days of inconvenience our support staff and technical teams did bring themselves up to speed on your concerns and have helped you mitigate all of them. If you are satisfied by our product and services thus far then please do update us of your latest feedback simply by updating the current Review. Please keep us posted on any further concerns you might have, rest assured that our staff is here to assist you further.
Fantastic support team, simple and straight-forward app that does what it needs to.
I've been using wholesale apps for a few years now. Extremely happy with the customer service, and how quickly they get back to customers!
Updated: I needed a bit of custom coding to hide my order form from non-logged in customers and Seth and Tejas implemented it for me quickly and painlessly for a very reasonable price. Very happy!
This app provided exactly what I needed for my wholesale website - an easy way for customers to quickly order multiple products and while enforcing minimums.
Seth, Tejas and Maria were helpful and quickly resolved a minor but important issue with my theme. Recommended.
Superb app with a great support team behind it. Massive help to customers looking to buy in bulk.