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This app is wonderful. It helped us scale our memberships and easily coordinate them with both our digital and physical products. And customer service was extraordinarily attentive (even on weekends). Highly recommend this app.
easy to use for Physical reporting, super fast responses and great customer service all around!
Super powerful app, does most of what others can't. Customer service is amazing but their app falls short with videos and video collections. No videos will appear on IOS devices (Iphone, Apple, Macbook) if you have a newer theme (I use "BE YOURS"). This is a DEAL BREAKER if you are in US most consumers have an iphone or use apple products. You will need to hire outside help or use a free theme to make its functions work. Hopefully in the future they will provide support for paid themes.
EDIT 9/12/23 - 5 STARS
Single has the best customer support i've ever experienced. They have been patient and have been helping me through all the steps to ensure the best integration possible with their app. THANK YOU
Thank you for the review and feedback. We really appreciate you noting how our app is differentiated from others like it.
Single’s video tools are compatible with iOS devices. We have several stores using our video products with full iOS functionality. When we looked into your situation, our team determined the issue was a conflict within your specific theme. This occasionally happens so we reached out to your theme's development team to try and partner with them to resolve, but unfortunately they declined.
While we do our best to make our tools compatible with most themes, there are instances where it’s not always possible. Our team is happy to continue to advise you on how to adjust your theme to get the most out of Single. Thank you!
No customer service, no response! The products did not even reach the fans who bought through this application, I don't recommend it! If you don't want to look bad in front of your fans, it's better not to install this app!
Hi, Beautiful Humans – Where did you contact us and not receive a response? We work super hard to ensure we always get back to customers and resolve their issues as quickly as possible.
I just checked – It seems our support team tried to reach out to you twice, but we didn't get a response. Did you receive those? If not, then perhaps we had the wrong email address? Our community manager also tried scheduling a meeting with you, but no one showed up to the call.
We have thousands of stores successfully using our products to deliver digital goods to their fans. If something didn’t work with your setup then we're more than happy to help you fix it.
We’re going to continue reaching out to you to try and resolve this issue, but please also feel free to contact us directly at help@single.xyz.
Single is the best app for digital music distribution and reporting. The app is extremely easy to use and their customer service is amazing and super responsive. We use them for all of our artists.
Definitely agree with the other comments on their team—easy and fun to work with. In addition, they continue to build out the app with more features and options to easily set up in Shopify. Excited what you guys add on next!
- BOH Ecomm Team
Tommy and his team have been extremely helpful and a key part of our team. They make reporting to Soundscan super easy and pain free!!
FINALLY! A Shopify app that replicates all the other digital DSPs. Now I can do pre-orders with Instant Grat tracks and sell singles from the album page. This app is great!
Before we found out about Single we were legitimately about to pay a developer thousands of dollars to create a Shopify that does automatic Soundscan reporting. We're really happy to have stumbled up Single though, their developers are some of the best in the business. Very quick response times + willing to listen to any customizations you suggest. Seriously one of the best shopify apps we've ever used!
Very good support ! They helped me to find the solution of a bug very quickly. Now, everything works ! Thanks !