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I was happy to find Single because I needed a way to report physical and digital sales from my website (an in person) to SoundScan. Getting things set up was a tricky learning curve for me but Single customer service was there every time I reached out. Kudos to them for helping us indie artists with such respect and professionalism.
No customer service, no response! The products did not even reach the fans who bought through this application, I don't recommend it! If you don't want to look bad in front of your fans, it's better not to install this app!
Hi, Beautiful Humans – Where did you contact us and not receive a response? We work super hard to ensure we always get back to customers and resolve their issues as quickly as possible.
I just checked – It seems our support team tried to reach out to you twice, but we didn't get a response. Did you receive those? If not, then perhaps we had the wrong email address? Our community manager also tried scheduling a meeting with you, but no one showed up to the call.
We have thousands of stores successfully using our products to deliver digital goods to their fans. If something didn’t work with your setup then we're more than happy to help you fix it.
We’re going to continue reaching out to you to try and resolve this issue, but please also feel free to contact us directly at help@single.xyz.
This app is very tricky. Its not really $25 a month for bronze. If you drop one 10 track album its going to be more like 33.30 a month. And if you drop lots of music like me that gets problematic fast. And when I contacted shopify for help the reps I got didnt care at all. Insisted I didn't read or it was my fault somehow. Nah I read it carefully. Thats why I only release ONE 10-track album through this to test it out. I feel ripped off. Completely. And tbh i never leave bad reviews. This actually sucks.
Hi, Illumignarly Records – Really sorry to see you had a bad experience here.
We charge $24 for a monthly Bronze subscription, which lets you release up to 10 digital albums for which you can sell and add bonus content, and we handle file storage, file delivery, and chart reporting of all sales. Additionally, on our Bronze plan, you can host video, do Live Streams, release NFTs, and launch a Membership program. We also have a free plan, which lets you do most of the same things, just in lower quantities.
You’re correct that there are also additional charges. In order to continue supporting all of these features, we also charge a 15% transaction fee on sales of digital products created with our app. Those fees are noted on our pricing page, but we understand you might have missed them given all of the information listed there.
We appreciate your business and certainly don’t want you to feel ripped off – please feel free to contact us at help@single.xyz and we’d be happy to work with you to make the situation right.
Great app, but when you bundle digital albums with physical, it charges you for all tracks which eats into your physical merch cost basis. For that reason, had to uninstall.
Thanks for your feedback! We are very transparent about our digital pricing and in many ways we are much less expensive than platforms which take a percentage (10-15%) of your physical merchandise. Not only is our pricing capped at $2 for digital, but physical reporting is a flat monthly subscription ($10). If you are including a digital album with a physical product we encourage artists to factor our costs into the price paid by fans.
We chose Single Music for easy integration with Soundscan reporting. The setup took less than a minute, I had friendly support on chat on a Saturday morning, and I didnt' even need the help - I literally just imported by products, set up preorder dates and was good to go. Shockingly easy and intuitive. Great UI/product dashboard as well. Highly recommended.
Great good app but i only give 3 stars because the app don't have a preview player for the tracks. Thats very important.
*I just need the support from Single Music.
unbelievable how fast they are. That's why they now get a star on top.
Appreciate the kind words on our support speed! Audio previews were added shortly after your initial review.