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If i can put 0 stars i would. This is Absolutely the WORST app I have ever seen, and I am not talking about not tracking properly which it was completely off, I am talking about ERASING ALL THE ADS YOU HAVE PUT HARD EARNED MONEY IN AND ALL DATA GATHERED AND REPLACING THEM WITH BRAND NEW ONES. I was patient for a week with this mess for them to tell me they could not reverse it. On top of that they started publishing campaigns I did not plan on publishing and were on draft. An absolute mess, I don't even know how it's legal to mess up your ads and structure that much. BE CAREFUL with your data!!!
We're genuinely sorry to hear about the frustrating experience you had with our app. It's truly disheartening to learn about the loss of your ads and data – that's not at all the experience we want our users to have.
Rest assured, we've taken immediate action to address this issue and prevent it from happening to anyone else. We understand the frustration and inconvenience this has caused you. We also want to mention that we tried reaching out to you to make things right, but unfortunately, we didn't hear back from you.
If there's anything we can do to help or if you have any further concerns, please don't hesitate to reach out to us directly. Your satisfaction is incredibly important to us, and we're here to support you however we can. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our app.
Unfortunately, app does not offer support or immediate value for my platform
Talking with Nolan was very helpful! He is very knowledgeable and kind and has a deep understanding of how to make improvements to my Shopify store.
Love this so far. Really easy and quick set up and are already getting results on ads to turn on or turn off. Nolan was great at helping setting us up. This is not an app where the developers don't care, 5 stars!
Just poor support ,"il look into it" and then no replies
We are still trying to remove "Additional details" after we removed the app and still no reply from dev
We need the data removed or we will have to have Shopify step in
We sincerely apologize for the inconvenience and frustration you’ve experienced with our support and the issues surrounding the "Additional details" after uninstalling the app. It looks like there was a miscommunication on our end, and I’m sorry that you’ve had to wait.
We understand your concern and have been actively working to resolve this. We have the engineering team working on this and escalated your issue to high priority. We are committed to resolving this as quickly as possible.
I have reached out to you through multiple channels to ensure we connect and find a resolution as soon as possible. Given the time difference with Australia, there might be a slight delay in our communication, but please know that we are extending our hours of communication and are dedicated to addressing your concerns promptly.
Your satisfaction is our priority, and we are committed to resolving this matter to your satisfaction. Please let us know if there’s anything else we can assist with in the meantime.
I've looked around the Sirge app and I'm confident that it'll be a great help in pointing me in the right direction when looking for the next thing to work on. I had a call with Nolan and he's offered to help me when setting up the
app. So far, so good!
That's great news! It sounds like Sirge is going to be really helpful for guiding your next steps. Nolan's support during setup is a big plus. If you need anything else as you get things going, just let us know. Here's to your continued success with Sirge!
This app is just the thing my business needs: a single source to track ad performance and tips to help me grow my business. Nolan guided me through the setup and helped me get going - would definitely recommend
I'm so glad to hear Sirge is meeting your business needs! It's fantastic that Nolan provided helpful guidance during setup. Thanks for recommending us—we're here to support your business growth every step of the way!
Lovely team and platform and great to see some decent insights. Great customer service aswell
Thank you! We're thrilled you're enjoying our platform and finding value in our insights. Your positive feedback truly brightens our day. If you ever need anything, we're here to help!
Shoutout to Nolan for helping me get setup. Excited to have accurate numbers to track my progress.
Excited to see you tracking your progress with accuracy. If you need anything along the way, we've got your back!
The Sirge Team, specifically Nolan, have been a huge help in getting us set up and understanding the best way to utilize the power of Sirge! We're looking forward to trying new ad campaigns now that we're starting to get the hang of the best way to use Sirge.
We're thrilled to hear we have been a huge help in getting you set up and understanding the platform. We're excited to see what you'll achieve with your new ad campaigns!
