Sitejabber Customer Reviews

We thoroughly enjoy using Sitejabber and all of its features for our site. We have been able to reach out customers easily and get their feedback. The features provided by Sitejabber have made it easy to engage with our customers and their feedback, including video testimonials, reaching out to customers to solve issues, and tracking customer feedback with their analytics. The customer support and client services have been top notch and very responsive to us when there is an issue.

The free version gives you no control over the emails, the scheduling, the frequency, the templates, ANYTHING! I don't know when emails are being sent, I can't see the email template, I can't edit the email signature... The only positive is that thankfully I got all 5 star reviews and the widget displays fine on my homepage. However, I was told yesterday that a customer left a review because they felt "harassed". I wish I could see or modify ANY kind of settings. Looking for a new app now.

Sitejabber's Shopify app seamlessly integrates customer reviews onto my website, boosting trust and credibility. Easy customization and user-friendly interface. Highly recommended for Shopify merchants.

Disappointed with customer support. They promise a lot, but then after you've paid the yearly fee, they don't deliver. Would not recommend this service. Also I don't find the user interface very intuitive.

They have no understanding for what is required for eccomerce and reviews. Before we signed up, we had a few questions as we required certain services. They said they could do all of them. Once we signed up and started using these services we realised that none of what we needed was possible with Sitejabber. over $5000 AUD for what we could have paid judge.me for 2 apps and offered much more for less than $50 AUD per month. We obviously complained so they tried to do the word to offer what we were told that they could already do. Mind you this never occurred and it wasn't possible throughout our paid subscription. We complained again and they said out of all of their clients they had never had to do so much work. So blamed us. If they were honest from the beginning we wouldn't have signed up them. Lazy, unprofessional, and basically clueless when it comes to eCommerce and reviews. Frustrating and a waste of money and time.