Sitejabber Customer Reviews

The free version gives you no control over the emails, the scheduling, the frequency, the templates, ANYTHING! I don't know when emails are being sent, I can't see the email template, I can't edit the email signature... The only positive is that thankfully I got all 5 star reviews and the widget displays fine on my homepage. However, I was told yesterday that a customer left a review because they felt "harassed". I wish I could see or modify ANY kind of settings. Looking for a new app now.

Sitejabber's Shopify app seamlessly integrates customer reviews onto my website, boosting trust and credibility. Easy customization and user-friendly interface. Highly recommended for Shopify merchants.

We first saw Sitejabber at a conference and started talking about what they offer. We had been with Trustpilot previously, and while those services were good, the price was too high and we could not continue using them. Sitejabber seemed to offer similar services at a fraction of the cost, so we continued our conversations after the conference was over. We signed up with plans to implement several services including product reviews and instant feedback when customers place an order, and we still have plans to add more. We have tied in product web pages with reviews, imported reviews from previous platforms, and added the overall company reviews on a web page for both SEO and customers looking for validation of our company. We are rolling out automatic posting of our positive reviews on social media and generating graphics we can use on other marketing. Periodic check ins with our account rep help keep things on track, and when I have mentioned problems, technical support has come through for us, resolving the issues quickly and efficiently. All in all, Sitejabber has been just what we needed, and several years after signing up we are still going strong.

Disappointed with customer support. They promise a lot, but then after you've paid the yearly fee, they don't deliver. Would not recommend this service. Also I don't find the user interface very intuitive.

They have no understanding for what is required for eccomerce and reviews. Before we signed up, we had a few questions as we required certain services. They said they could do all of them. Once we signed up and started using these services we realised that none of what we needed was possible with Sitejabber. over $5000 AUD for what we could have paid judge.me for 2 apps and offered much more for less than $50 AUD per month. We obviously complained so they tried to do the word to offer what we were told that they could already do. Mind you this never occurred and it wasn't possible throughout our paid subscription. We complained again and they said out of all of their clients they had never had to do so much work. So blamed us. If they were honest from the beginning we wouldn't have signed up them. Lazy, unprofessional, and basically clueless when it comes to eCommerce and reviews. Frustrating and a waste of money and time.