Antal per omdömesnivå
  • 89 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 5 % av omdömena har 1 stjärnor
1 augusti 2023

We had an incredible customer service experience with Thuong Mai. He was always ready to help, very polite, and assisted us with our sitemap. His commitment to providing exceptional support was truly impressive. We greatly appreciate his assistance and the positive experience he provided. Thank you, Thuong Mai, for delivering such great customer service! If we have any further inquiries or require additional help, we will not hesitate to reach out to you.

Erald LTD
26 dagar användning av appen
Shopinet svarade 3 augusti 2023

It's our pleasure to serve you. I wish you the best of success in your business.

3 februari 2023

Initially it was difficult getting support but I did get a reply within 7 days. The support I got when replied to was very quick and the issue was resolved well and to a high standard so I am pleased. Its very quick to judge when we do not get instant responses to support these days but we also need to remember some business are small and doing their best to grow and help. Not everyone has massive support teams on hand and support can take more time than usual.

Overall the help was excellent and the communication once started was constant until the issue was resolved. The team did go above and beyond the help I needed too.

As an app Im very happy with it and very pleased I waited for the support as it is worth it.

The London Brow Company
4 månader användning av appen
2 juni 2023

Efficient support service. They even upgraded their software with one specific demand that I have. Highly trusted!

20 dagar användning av appen
30 mars 2023

I was very impressed with Thuong Mai from Sitemapper. My question was answered in a timely manner. They went the extra mile. I would highly recommend them. Thaks again.

Mer än ett år användning av appen
26 maj 2023

With Sitmapper Pro we found exactly what we were looking for. The support was great and fast. Thank you!

Urban City Styles
6 dagar användning av appen
Shopinet svarade 27 maj 2023

Your review makes my day. Thank you very much.

17 februari 2023

I did install the app, but I have a Google Search Console error when I try to update my sitemaps. I have been waiting for a answer, but this never Happened. They never answer me back :( Is sad since is looks to be a good app but the lack of communication it is a big issue

Dr. Fashion
9 månader användning av appen
Shopinet svarade 17 februari 2023

Hello Wilson,

I sent you an email on Feb 12. There is the answer in that email "The sitemap page is for your customer to quickly find your products. To submit the sitemap to search engine, please use the link https://drfashionstore.com/sitemap.xml instead of https://drfashionstore.com/apps/sitemap. The xml format is requested by Google."

Please check your email drfashionco@gmail.com, and write me a good review if you are happy.

11 januari 2023

Terrible customer support. I had issues with my sitemap so I sent several messages over a 3 day period. I sent these messages both by their app chat feature as well as to their support email address. I never received a reply from them. I had no choice but to remove their app. Very frustrating experience.

Ungefär 2 månader användning av appen
4 december 2022

no response from customer service after several reminders. It's disappointing and I'm uninstalling the app

9 månader användning av appen
5 februari 2023

Awesome customer service with quick response after 1 hour. Overall experience is great! Will definitely refer to someone else

Embroidery Supply Shop
Ungefär en timme användning av appen
Redigerat 15 augusti 2017

Amazing app, so simple to use and customer support is amazing.

3 Leaf Tea
Ungefär 6 år användning av appen