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I just wanted to modify 1 simple thing but it showed me "Update App" instead of "Open App" I clicked "update app" and then the whole thing stopped working.. keep throwing javascript error in console "modal" not found or something like that.
Sorry for maybe you misunderstood here, you installed our app on June 21st and used it for a long time. During that time, our app had to be upgraded to be more fully functional, so the request to update the app was from Shopify.
As for the javascript error, I think it's jquery conflict issue with your theme, we can fix it easily if you contact us and give us a chance as we never give up our customers.
Sincerely thank.
I installed and used the free trial but uninstalled it. However, they still charged me the monthly fee
I guess you submitted a review wrong app or you had some misunderstanding.
1. You installed our app and upgraded the plan but you also uninstalled the app after a few minutes. See the screenshot: https://monosnap.com/file/c9gzO5WwzNUbL60Dlnzi4LSghoKQE7
2. Our app offer 7-day free trial
Our app uses Shopify Charge API, so with 2 reasons above, the app never charge you in this case.
Hope you can reconsider fairly.
Thank you for your time.
Best regards.
I am not able to put the effect of the app on my website. It is very difficult to show on the website
Sorry for your bad experience with our app. But I'm sorry that you may not have consulted our visual guide, our app supports all themes and not technical required.
Also we are always here to help any merchant with any problem and unfortunately you also did not contact us so we can help you.
If you still need help please don't hesitate to contact us anytime.
Best regards,
Tony - Snakecom Team