Size Charts & Size Guide ‑ ESC , 580 recensioner
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I paid for installation help and got no response whatsoever...
Useless, can't figure out app.
DO NOT INSTALL!
We installed this, and before setting it up decided not to use it and uninstalled it. We then went on to our website and it was completely broken and covered in code all over.
We had a duplicate theme from a few days earlier thankfully, but spent a lot of money having it fixed, and lost out on plenty sales.
Reached out to support and they confirmed it happens sometimes and theres nothing they can do to stop it. If we didn't have a backup we would be in a terrible situation. I can advise anybody who is considering it to not install this - there is a MASSIVE risk and you are gambling with your full website. If you are going to install it please make sure you duplicate your current theme as a backup.
disappointed in this app as there were no conviersion templates and had to go onto the web to find charts and then encorporate...too much work
Wasn't impressed with this app. I tried it for a week and it would never connect to our website. We had all the size charts completed, tags set, etc. but it never showed up on our website how it said it would with the positions we chose. Too much of a headache to try and constantly figure it out so after a week we deleted it and will be looking for a more user friendly app, even if we have to pay for it.
I tried this app to help me add hassle free size charts to my products, but it's not clear as to how to do this, other than add tags that match, well I tried that and still no size chart even though I saved it.. it's nowhere to be found in my store. HUGE hassle.
Hi
It looks like you've pasted the code into the wrong place. Easily resolved, however! Please remember we have a support team for exactly these situations, but they can only help you if you contact them first.
They've sent you an email. Just respond to their message and they'll get the size charts sorted for you, hassle free. Once it's sorted, if you could update your review to reflect that, it would be wonderful.
Kind regards
Eastside Co
Pasted code and nothing happens. Bad
Followed all the instructions and it still wont appear on my site. It also start causing the other apps to glitch
Hi,
Thanks for writing a review - I'm really sorry you've not been able to successfully install the app. Our support team have sent you a message with further instructions to help you get it up and running; however if you prefer, we can install it on your behalf if you grant us access to your store.
Kind regards
Eastside Co
Fuckin app asfaghwrsthadfgadfgsdhshdhdhshsfhgsfhgsfgsssssssssssssssssssssssssssssssssssssssssssssshgfghfhfhgfbn
Hi
As a business that prides itself on excellent customer service, we find reviews like yours extremely frustrating. It's unhelpful, and doesn't give us an opportunity to rectify any issue you may be having. Review ratings are important to us and leaving a one star review that consists of swearing isn't very constructive. We've checked our systems and can't see any record that you've contacted our support team. If there is anything we can do to help, please let us know.
Eastside Co
couldnt install reached out to support no answer yetcouldnt install reached out to support no answer yet. wont install
Hi, I'm sorry you had issues installing our app. Our support hours are Monday to Friday, 9am to 5pm (UK time). As your request came in outside of these hours we weren't able to respond immediately, but one of our team will be in touch to help you get set up today.