Hi

It looks like you've pasted the code into the wrong place. Easily resolved, however! Please remember we have a support team for exactly these situations, but they can only help you if you contact them first.

They've sent you an email. Just respond to their message and they'll get the size charts sorted for you, hassle free. Once it's sorted, if you could update your review to reflect that, it would be wonderful.

Kind regards

Eastside Co

We're sorry you weren't able to install the app as easily as you were hoping. We've designed it to be as easy as possible to install the app, plus we have a support team who can help if you get stuck and need assistance.

All the best

Eastside Co

Hi there! It looks like you inserted the code into your theme twice, hence the size charts showing up twice. However, our support team have emailed you - if you'd like some help, they're ready and waiting so just reply to the email and we'll get the app up and running on your store in no time.

Best

Eastside Co

Hi - sorry to hear you've not had a good experience with the app. We normally have exceptionally good feedback about Size Matters so we'd like the opportunity to explore further. We have a support team who can assist - they've sent you an email; if you liaise with them they'll be able to get it up and running for you no problem and ensure it is hassle free!

Best

Eastside Co

Hi

As a business that prides itself on excellent customer service, we find reviews like yours extremely frustrating. It's unhelpful, and doesn't give us an opportunity to rectify any issue you may be having. Review ratings are important to us and leaving a one star review that consists of swearing isn't very constructive. We've checked our systems and can't see any record that you've contacted our support team. If there is anything we can do to help, please let us know.

Eastside Co

Hi - our support team have contacted you - please respond to their message so they can solve your issue to get this one star review turned into a five star!

Kind regards

Eastside Co

Hi,

Thanks for writing a review - I'm really sorry you've not been able to successfully install the app. Our support team have sent you a message with further instructions to help you get it up and running; however if you prefer, we can install it on your behalf if you grant us access to your store.

Kind regards

Eastside Co

Hi, I'm sorry you had issues installing our app. Our support hours are Monday to Friday, 9am to 5pm (UK time). As your request came in outside of these hours we weren't able to respond immediately, but one of our team will be in touch to help you get set up today.